Quandary.....what Would You Do?

[EcclesCake]

Your thoughts on this scenario would be appreciated.

You've had a disappointing lunch and the waitress completely ignores or doesn't understand your explanation of what was wrong. We weren't unduly concerned and whilst walking away my friend and I comment on the strange way of handling the feedback. This happened to be overheard by a man in a suit who wanted to know what the issue was but never introduced himself.

Later in the day we are brought a glass of champagne, on the house. Unfortunately it was warm and flat! My friend and I just looked at one another in horror, do we just not drink it or do we ask for it to be replaced? It is gratis after all.........

If a venue tries to put a mistake right and messes up again what do you do?

[wolf63]

At least they weren't operating the business with all the Americanisms. "Hello, my name is Trevor and today I will be your server" .

Or am I just a grumpy, cynical, sarcastic and dour Scot?