Faulty carpet?

[imd123]

We have just had a new bedroom carpet fitted. There is a visible line running right across the room which looks like a join and we have called the suppliers in but they pretty much dismissed it as 'nothing'. We requested the manufacturers come and look at it which they said they would. We have now had a letter offereing us �100 (it cost over �400). Anyone got any ideas?

Many thanks to anyone who replies.

[Poglet]

My son is a carpet fitter and he reckons it just a pole mark (where the carpet has been on the pole) and it should come out in time, Hoover it a lot. :)

[Toureman]

If you have a faulty carpet then you should get a full refund! It seems the manufacturers have admitted this by offering you the �100.

If you want advice go to the Citizens advice, do not accept anything but the full price.

Look here....................

http://www.dti.gov.uk/ccp/topics1/facts/salego odsact.htm

[Robinia]

Some years ago we had a carpet fitted & I noticed a couple of short line marks in it. The shop manager came back & looked, more or less said the same as Poglet & offered me a 5% reduction. On closer inspection I found they were splits so, knowing that the carpet would be no good to them if I had it exchanged I asked for 40% off & got it.....wish I'd asked for more!

btw - after a short while the marks were no longer visible.

[Lou Knee]

don't put up with shoddy goods.....of course the supplier dismissed it......he already has your money and the carpet aint in his house(i bet he only has perfect carpets!).........write a letter to the head chappie or chappess of the firm demanding a replacement or a full refund (The choice is legally yours) and state a time limit after which you will charge storage rent for the faulty carpet and also take them to the small claims court.

[Opagh]

Hi Carpet Fitter here,

The mark probably is a Pole Mark, as Poglet's son has said. A good stiff brush against the pile of the carpet will also help get the pile standing up again.

If the carpet is faulty then get intouch with the supplier, they'll offer a refund or exchange for a new piece of carpet.

The suppliers should really have checked for the pole mark and allowed a wee bit more to cover your floor, minus the pole mark.

Opagh