Director Of Operations

[Jennykenny]

What would a Director of Operations do in a large hotel chain?

[janbee]

Pretty much run it and be responsible for everything

[Maydup]

Probably in charge of anything to do with the customer (food and bev, reception and service) and all the practical stuff like maintenance, utlilities, H&S, cleaning, and laundry. In fact everything but the businesss managment, marketing and the finance.

[buildersmate]

As Maydup answer, but also excludes HR (recruitment and training), excludes sales, and normally excludes property side (property management and maintenance, capital works and development).

[Jennykenny]

Thanks. Just discovered a cousin of mine is OM for an important hotel in London.
Am most impressed.

[wolf63]

Would that be the same job that a Housekeeper in a hotel or large house would have done? I can't even organise one house with one human and two little Tigers.

[Zacs-Master]

OM is not the same as DM.

[Zacs-Master]

or even DO

[boxtops]

No wolf, a much higher up job. I'd expect DO to organise the staff, oversee conferences, buy furnishings, etc. - or delegate those jobs down to others on their team.

[boxtops]

something like this http://education-portal.com/articles/Director_of_Operations_Job_Description_and_Requirements_for_Becoming_a_Director_of_Operations.html

[wolf63]

DO and OM add up to DOOM!