Orange (Ee) Phone Package

[nailit]

I'v been on an Orange (now EE) pay as you go mobile phone deal whereby if you keep your phone topped up by 10 pound a month, you will get 200 free evening and weekend texts, and 200 free evening and weekend minutes air time.

However today I checked my allowance left and it gave me only 100 texts and 100 minutes per month allowance. Ive had no notification that the deal has been dropped like this and ive been topping up in good faith that I was still recieving the original 200 minutes and texts.

Can any one tell me
a) when did Orange (or EE) change this deal and
b) can they (legally) do this without notifying you ?

Thanks.

[Psybbo]

Can't help Nailit, I do have one but seldom use it now. just bumping this up to latest posts x

[sherrardk]

I'm on Orange (dolphin package) and get 400 texts and 1GB of internet (don't know about calls) for £10 a month. Ring them up and try to have enough patience to get to the bottom if it (they drive mr bonkers when I ring them).

[nailit]

Thanks Psybbo, Hope you had a great day. Santa's been very good to me this year ;-)
(other ABers ignore the cryptic remark, its between me and psyibs...)

[nailit]

Thanks sherrardk, not sure what package Im on, cant remember, been on it a couple of years though. Will have to pop into the EE shop in the next day or two. Havnt checked my balance for a few months and just presumed that nothing had changed. Bit miffed today though when I rang balance.
Spoke to a friend of mine tonight and he said that his (orange) package had also been cut.

[Sycamore3House]

I am on a canary PAYG package. Top up £10 per month & get free calls to any network after a certain time after 7 pm i think & at weekends. Texts are 5p each I think. I don't top up each month though. I wait for my kids to call me. But what you do top up you get so much towards a new phone on any contract. The same as how loyalty cards work.

[pastafreak]

Orange scrapped phone fund last year.
I'm also on Dolphin...so far its not changed.

[nailit]

thanks sycamore and pasta.