Ipod 6Th Generation-How Do I Reset The Password?

[Zubar]

Hi,
I work as a support worker and one of our tenants has locked himself out of his ipod. I have reset the ipod by holding the centre and menu buttons down at the same time, but how do I put a new password on the ipod for him ? -most possibly 1, 2, 3 and 4. His ipod has what look likes like a 'safe wheel' on the screen with four blocks above it, but when I put 4 new numbers in the blocks and press select nothing happens!! Any ideas?
Many Thanks,
Zuber.

[Sycamore3House]

http://support.apple.com/en-gb/HT1212

Try this you will probably need to connect to a PC to do it. But once done you can turn off the passcode in settings to enable easier access.

[Zubar]

Firstly, many thanks for your prompt answer. I have tried the method suggested on the apple site, but all I am getting is a flashing red circle on the screen with a red line across it !
Many Thanks,
Zuber.

[Sycamore3House]

If you are connected to iTunes that symbol means 'Do not disconnect'. If you can't resolve make an appointment at the Apple Store they should be able to help.