Question Author
Mamyalynne, thank you for all your help, I've found it a very informative.
tamborine, yes, it was very helpful.
DaisyNonna, sorry, but welcome to the minefield of benefits. These are all recognised terms in the world of welfare benefits, and don't even get me started on ESA (WRAG group) and ESA (support group) or PIP, DLA, HB, CTR, AA. The list goes on and on, believe me! However, you might like to try being a bit less abrasive in your responses, or perhaps apply for a job working for the DWP, for IDS!!!!!!!!!