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I think my problem Ellina with the 5600, I have the package with SKY, the phone is BT, when looking through the Menu it comes up with " Call Control" I put in the Pin as requested 0000, it would not except this, I tried / Tried, reset the phone but still would not except that's why I sent it back & got this upgrade, It turns out the Phone will not except sky's Blocking system only BT's own, so that's why the PIN would not go in, but with SKY's Block Control the phone does what it's supposed to do, If anyone decides to go for this phone It sells at £44. 00, get it at Currys Etc, you will pay far more, Ed, I hope I am allowed to say this to help others? the Company is Called telephonesonline, & based in Newhaven Sussex.