Bt Infinity 5 Hub

[Graudian]

I am due to receive a new hub tomorrow.

I am told that activation will be 2 days later.

Do I disconnect my existing hub & connect the new one tomorrow
or must I wait until BT advises that the connection is ready?

[Jomlett]

I waited until activation day...

[Baldric]

We changed a few months back, about an hour before the engineer was due I removed the old one and connected the new. Engineer was in house for 20 minutes, changed the wall socket and tested it (he had no cables to run, I'd already done it) When he left he was going to the Box in the street, 'phoned me about 15 mins later said push the reset button, that was it, all done.
*For the hour it was connected before he arrived I was getting the old service through it same as the old Hub!*
I should have said it arrived in the Post about a week before fitting.

[Graudian]

Thanks to you both.

I'm told that it is not necessary for an engineer to attend
but I am not very confident I will time things correctly, and don't
wish to risk losing my broadband.

[grasscarp]

I have this hub and it goes down several times every day. Last time I got in touch they said it is an upgrade fault and will be rectified in 72 hours. Still waiting.

[Baldric]

In our case he had to come in and change the BT wall socket for one with a built-in filter

[Graudian]

grasscarp I hope your experience is the exception!

Thanks again Baldric. I think my wall socket has the filter.

[HansUrbancka]

BT Infinity is Not yet available in my area. However, the only thing I can say with any confidence is that BT is normally very prompt in rectifying any problems which are encountered and I think that grasscarp's experience is an exception. Recently I had a problem in as much as my e/[email protected] had become inactive. I contacted a chap in India via 'chat on-line' active written communication and as things appeared to be getting a little confusing he telephoned me immediately and within a very short space of time matters were resolved. A wonderful system which is much quicker that telephoning BT with a complaint.

Might be worth making a note of the following link :-

https://bt.custhelp.com/app/chat/contact_chat/queue_id/332/c/5627,5629

Hans.