Video Shows Green Screen - No Picture

[trixilator]

Think something remiss with my settings in that utube videos or any video messages only show green screen - audio loud and clear jusst no picture.
Am on Windows 8.1 HP laptop. Expert suggestion welcomed - am sure a simple fix can fix it if only I knew what to do...! Many thanks

[Tuvok]

Friends inlaw had this problem with Skype - I suspect its broadband speed as we tested it using my broadband and it was fine!

[Buenchico]

If Youtube videos won't display properly it's usually because of a problem with Adobe Flash Player (which is what your browser uses to display the videos).

Follow the instructions for 'Uninstalling a desktop program' here:
http://windows.microsoft.com/en-gb/windows-8/uninstall-change-program
Use them to uninstall 'Adobe Flash Player Plug-in'.

RESTART YOUR COMPUTER! (I've put it in capitals because it's IMPORTANT!).

Go here:
https://get.adobe.com/flashplayer/

DESELECT THE OPTION TO INSTALL McAFEE SECURITY SCAN PLUS. (That's IMPORTANT too!).

Click 'Install Now' and follow the instructions.

RESTART YOUR COMPUTER AGAIN. (Possibly not required but probably best to do so anyway).

Cross your fingers and try to view a Youtube video.

[trixilator]

Sorry to report That didnt work!

[The Builder]

Could be a hardware acceleration problem. Are you using Internet Explorer?

[Buenchico]

OK, try number 2 (based upon TB's suggestion):

Try to play a Youtube video.

Right-click on the green screen.

Click on 'Settings'

You'll see a box labelled 'Adobe Flash Player Settings'. It will probably have the word 'Display' shown already. If not, click on the monitor symbol at the bottom left.

Click to remove the tick alongside 'Enable hardware acceleration'.

Click 'Close'.

Press F5 to refresh your screen.

Hopefully that will fix the problem for you.

[trixilator]

Use Google