Locating Programme File

[Jacko439]

Due to a programme malfunction I have had to erase it and re-install which went well however I have been advised by the vender to burn the files of the programme to a disc due to difficulties encountered. My problem is this the programme short cut is on my Desk Top and when I try and locate its files this is where I am directed to. I cant see how to or how to locate these files. I am running Windows 7

[ivor4781]

you don't erase a programme you have to un-install it.what is the programme ?

[bhg481]

Right-click on the shortcut icon and choose "properties".

[Jacko439]

It was not a Windows/operating programme it was "Greeting Card Factory deluxe 9"which I had purchased some time ago.

Where to after choosing the short cut icon and the "properties option" I don't see anything which refers to files

[bhg481]

If you right-click on the desktop icon for a program eg, firefox, and choose "properties", the "Target" box will display where the program is stored ie, the name of the "exe" file to be run.
That sounds to be what you are looking for.

[ivor4781]

i see it's normally a cd you purchase for this programme (looking at amazon) so if you have downloaded it then it should be burned to a disc ? it the programme still not in your "c" download files ? if you have paid for it contact the company and they should resend the files to you

[Jacko439]

I did have a disc with the programme on but this became us and was discarded I have however now contacted the makers of the programme and asked for their help, hopefully they will come up with the right answers.

Incidentally have checked my downloaded files in "C" and unless it goes by a different name it does not appear to be there.

May I thank you all for your help, but if anyone can suggest anything further please do so.

[ivor4781]

no it won't be in downloads if you had a disc

[ivor4781]

you would have contact the site where you bought if from not the makers

[Old_Geezer]

A request for replacement seems easiest. But to locate a file one normally needs to know it's name, or at least part of it's name. After that you can do a search using explorer. Top right is a box you can type in what you recall and wish to search for. Simply ensure the explorer is looking at the right drive. Although if it doesn't find it where you are looking it will give you the option to search again in 'computer' anyway.