Hi Bristol girl. I was in the same situation as you, bought Norton which we had nothing but problems with. Judging by some articles in one of the latest pc mags, Im not alone. Now using AVG whch everyone seems to recommend. Its free, easy to use and the updates are free too. Give it a try. Dont forget that Norton is such a hassle to get off your system, the company has bought out its own removal tool, which you must use. Norton needs to be uninstalled before you use another anti virus. Good luck :-)