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jennyjoan | 12:43 Tue 26th May 2015 | ChatterBank
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Well - even though my antivirus was covered until 20 June - McAfee has now taken the amount of my account which was £39.99 - anything I can do. Thankls
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Phone them and complain: 0800 028 7581 (However it's not unusual for service suppliers to take money from your account before then end of an existing term if they assume that you'll continue with a new one; that's what most car insurers do, for example).
12:47 Tue 26th May 2015
Not all BT Broadband users can get for free, BT Net Protect. :-

http://bt.custhelp.com/app/answers/detail/a_id/12630/~/what-is-bt-netprotect-plus-and-why-should-i-download-and-install-it%3F

I would still opt for AVG and avoid anything involving McAfee. Having said that I am still placing my trust in Microsoft Security Essentials which I have in My Desktop Computer and also my Laptop.

Talking of BT, I have always highly praised it, in the columns of AB. However, I am going off the ISP which is becoming problematic. The only reason I am staying with BT is because I am aware that, whatever Broadband Provider you have on a Telephone Landline, all connections are via a BT Telephone Exchange.

Often I am requested to re-enter my BT details which are unrecognised.(Account number, Telephone number etc.) Also, most evenings I am throttled of any Broadband and conversations with overseas Call Centres are now becoming somewhat pointless. No way will BT admit that it is at fault; it's always the case that there is something amiss with one's internal wiring; even when there isn't. The organisation has now become ridiculously complicated. Telephone Exchanges in the hands of BT Wholesale; Telephone Lines maintained by Openreach; Plusnet a subsidary of BT; Call Centres mostly in India where the staff speak English but appear unable to follow what is being said to them.

Hans.

Hans.
Question Author
thanks for that Hans - I was with AVG before some while ago. Do you think nearer the time 20 June when I won't be with mcafee I can download AVG or can I just do it say now.
HansUrbancka,
See post at 13.17.
OP says "bloody dutch"
I dont know why, hence my post.
Question Author
pete65 - if it clears up the air I meant - can't understand double dutch. Sorry the word "double" was left out.
Ah!
Thank you, Jennyjoan.
English my second language.
Question Author
ok - English is a hard language to learn. Good for you to learn it.
@Pete65.....Everything has now been explained....... Double Dutch....is slang for..... gibberish - unintelligible talking. ☺☺☺

@Do Not install any other Anti Virus programme until you have completely removed McAffee. Two AVs will clash with each other and could cause your computer to go haywire; such as sending the same e/mail perhaps a hundred or more times to an individual recipient.

Hans.
^^^^ Sorry, I missed out your name, jennyjoan.

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A follow-up 0- £39.99 has been put back by McAfee . Thanks for all your help. Now to get set up with AVG. I don't think I should worry until 20 June should I. Night night now. all.

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