ChatterBank0 min ago
On Some Holiday Forums
The things people complain about is unreal, I've only one pillow! " They can ask for another can't they" only one glass In the bathroom etc, do you complain about trivial things?
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I agree with jno.
Pillows? Do what Premier Inn does – provide one on the bed and another (of different plumpness) elsewhere in the room. A note on the bed tells you what they have done. Different people like different pillows and all hotels should cater for that. No matter how much or how little you’ve paid, if you book a room for two then two glasses should be provided. You should not be expected to share a bathroom glass. These are things that should be checked as the room is turned round and guests should not have to spend their time asking for things that should be provided as a matter of course. My biggest gripe is light bulbs. It is something to remark on when you have a room in a hotel where all the light bulbs work. You see “twin” lights where only one works, chandeliers with a bulb or two out. Bathroom mirror and bedside lights are particularly prone to being inoperative. Once again, these should be checked by the person cleaning or changing the room. Something that cannot be cured immediately uis poor room layout. Many hotel rooms appear to have simply had their furniture and equipment thrown in with no thought. Dressing tables where the nearest electrical socket is ten feet away; mirrors sited whrere they cannot be properly used; wardrobes where you can only open the doors if you move the bed two feet to the left.
Hotels lay themselves open to poor reviews if they let their guests down with these minor shortcomings. It costs virtually nothing to put many of them right and they should be on the ball.
Pillows? Do what Premier Inn does – provide one on the bed and another (of different plumpness) elsewhere in the room. A note on the bed tells you what they have done. Different people like different pillows and all hotels should cater for that. No matter how much or how little you’ve paid, if you book a room for two then two glasses should be provided. You should not be expected to share a bathroom glass. These are things that should be checked as the room is turned round and guests should not have to spend their time asking for things that should be provided as a matter of course. My biggest gripe is light bulbs. It is something to remark on when you have a room in a hotel where all the light bulbs work. You see “twin” lights where only one works, chandeliers with a bulb or two out. Bathroom mirror and bedside lights are particularly prone to being inoperative. Once again, these should be checked by the person cleaning or changing the room. Something that cannot be cured immediately uis poor room layout. Many hotel rooms appear to have simply had their furniture and equipment thrown in with no thought. Dressing tables where the nearest electrical socket is ten feet away; mirrors sited whrere they cannot be properly used; wardrobes where you can only open the doors if you move the bed two feet to the left.
Hotels lay themselves open to poor reviews if they let their guests down with these minor shortcomings. It costs virtually nothing to put many of them right and they should be on the ball.
I post a lot on tripadvisor, reviews and forums and you are right TWR. Only last night some nit had given a hotel a 1/5 rating - he was posting his review from his room and said he was giving it that mark as he'd been waiting 30 minutes for room service to bring up his sandwich. Pathetic and unhelpful although often amusing.
You have to bear in mind that very often these are not complaints. They are requests to have things put right which should not have needed pointing out.
I contribute to TripAdvisor for many of the hotels and restaurants I have used. I would not downgrade a place for trivial oversights unless it was clear that there was a systematic failure to provide decent facilities for their customers. I also give praise where it's due. But some places simply do not have a system in place to check that all is well in their rooms.
I contribute to TripAdvisor for many of the hotels and restaurants I have used. I would not downgrade a place for trivial oversights unless it was clear that there was a systematic failure to provide decent facilities for their customers. I also give praise where it's due. But some places simply do not have a system in place to check that all is well in their rooms.
I never post reviews about places I've stayed....well except here for a bit of fun.....and don't take too much notice of what I read.
I once booked an apartment that had umpteen great reviews.....not a thing wrong. We arrived mid afternoon and by morning there was so much wrong....really wrong....it had us in fits......
I'm easy going but we were convinced we'd been set up Beadle style.
I found somewhere else......chatted to the man with the nice voice at the company renting the apartments.....we both had a laugh at what had gone wrong.....and he gave me a full refund......x
I once booked an apartment that had umpteen great reviews.....not a thing wrong. We arrived mid afternoon and by morning there was so much wrong....really wrong....it had us in fits......
I'm easy going but we were convinced we'd been set up Beadle style.
I found somewhere else......chatted to the man with the nice voice at the company renting the apartments.....we both had a laugh at what had gone wrong.....and he gave me a full refund......x
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