Goods Not Of Satisfactory Quality

[legal girl]

I bought a top with jewels around the neckline - the first time I washed it (handwash, as specified on the label), a number of the jewels have either fallen off or are hanging off. I have contacted the catalogue company who say that if I wish to keep the top they will refund the price by 20%. Is this reasonable or should I push them for more?

[ukbod2015]

As its essentially useless to you and not of merchantable quality - ie not surviving one correct wash - I`d go for the full refund inc postage.

[hc4361]

From a legal viewpoint you should return it for a full refund, but if it's good enough for you to want to keep push for a bigger discount but be aware that that option in discretionary and has no legal footing

[Cloverjo]

It sounds like you can't wear the top, with missing or falling off jewels, so I'd press them for more, or send it back.

[lcg]

you can return it for a full refund as it is defective after one use, or take their offer and alter the top by getting rid of the offending jewels. two choices - take your pick. either are fair.