Loss Of Home Broadband

[mikey4444]

I have BT Infinity but its been down since Sunday afternoon. I have reset my Router lots of times and it always comes up again, with a steady blue light.

Before I start the long, involved process of contacting BT in India, is there anything else I can do ?

I am using my little Notebook, on a dongle at present, and its not a very fast connection !

[murraymints]

as I said Mikey..My problem was indeed theirs and I got 3 months free broadband out of it

[mikey4444]

Well, lets hope this is the case with me as well ! How did you get your free three months....did they offer or did you have to ask ?

[murraymints]

I pointed out the considerable inconvenience caused and also that I had had to consult and pay a techie who also agreed all was ok at my end...their problem has impacted on you..they have to make some recompense for your mental torture etc etc lay it on

[mikey4444]

Thanks MM !

As if this wasn't enough, I have just heard that I will almost certainly be made redundant at Xmas !.....these things are sent to try us I suppose !

[HansUrbancka]

I feel fairly certain that the fault will be with BT. Even if it isn't, I doubt that you will be debited a cost. I have been led to understand that BT is able to impose a charge but very rarely do so. It's a condition laid down to stop people calling out a technician, unnecessarily.

Please keep posting up-dates........Hans.

[mikey4444]

Thanks Hans...update on Thursday !