Icymi - Loss Of Sound Dell Laptop Lattitude D600

[Tubbycoates]

Hi all,

I put this up last week, and though I appreciate the help I've had so far, I'm still without sound.

My battered old laptop has stopped playing sounds. I'm on Windows XP.

I've looked at the troubleshooting guide, and it recommends uninstalling and reinstalling. I've done that and it's the same.

I uninstalled the driver, and went on the Dell website and successfully downloaded some zipped files.

I ran them, and I got an error message 'Device object not present' reload and try again.

I did and the same thing happened.

Any ideas please?

[Buenchico]

Click on 'Chipset' here:
http://www.dell.com/support/home/uk/en/ukbsdt1/product-support/product/latitude-d600/drivers
Download and install the 'Intel Mobile Chipset Driver'.
Restart the laptop.
Then download and (attempt to) install the audio driver again.

If that doesn't work the audio chip might have failed. A repair's not worthwhile, so try here for a cheap replacement laptop:
http://www.accomputerwarehouse.com/products/computing/laptops-notebooks
(Personally recommended - not just the result of a bit of googling!)

[pinkyboyid]

If you still have problems with Audio you could try running a Dell diagnostic operation to check all hardware status on the D600 as per (select the 'Advanced' option):- http://www.dell.com/support/home/us/en/19/product-support/product/latitude-d600/diagnose?rvps=y

Also, in your previous post you mentioned 'removing a unit' to possibly correct the problem, but are not sure what that would be. That may be a reference to removing the on-board Modem unit (if fitted) which apparently is also indirectly connected with the Audio system and could cause audio problems if faulty.

See the following post from the Dell community which discusses the Modem issue (located towards the bottom of the page) :-http://en.community.dell.com/support-forums/laptop/f/3517/t/19450960.

The post also contains other useful info on Sigmatel audio driver / config settings etc.

Not sure of the validity of the post reference to a faulty modem, but note that in considering removing a Modem it will require removing the keyboard, Palm rest and possibly the display, which you not feel comfortable in attempting. A service manual showing how to disassemble a D600 is available at:-

http://downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_latitude_laptop/latitude-d600_service%20manual_en-us.pdf

One other thought, if there is a Modem present and it is possibly faulty you could firstly try uninstalling or disabling the Modem drivers via Windows Device Manager. Worth a try.