ChatterBank0 min ago
Job Centre Staff Refer To Claimants Now As Customers???
12 Answers
I was a bit taken aback when dealing with my local job centre to be referred to as a customer. This is incorrect for so many reasons as claimants we don't have a choice as to where we go for our "business" and the way staff treat claimants with disdain if this was a real business and we were real customers they would be out of business in weeks. Why on earth are they changing terminology it is a lot of politically correct none sense. Any thoughts anyone
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For more on marking an answer as the "Best Answer", please visit our FAQ.The terminology has varied over the years and folk have been called claimants then customers but for folk of working age, the term used now is claimant rather than customer so your Jobcentre is incorrect. The clue is in the fact that the document used as a basis for what Jobseekers will do to look for work used to be called a Jobseeker's Agreement but is now called a Claimant Commitment.
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