Problems Trying To Log In With Kaspersky Running?

[Grandpappy]

If I exit Kaspersky I can log in to Answerbank ok, but when I have Kaspersky running it causes all sorts of problems,but running without security is 'dodgy' right?
Help?

[Noe-schitt]

Yes its an either or selection to select the network ports you have to first select 'Monitor selected ports only'

[Noe-schitt]

Yes its an either or selection to select the network ports you have to first select 'Monitor selected ports only'

[Grandpappy]

Well I've removed Kaspersky and installed the free version of Avast. Done full scan with Avast (found 3 errors-pups) and re-booted.
Logged on to AB on first attempt. Going to checkout paid version of Avast and compare.
Watch this space.
Cheers all.

[Grandpappy]

Well! Thursday and I've signed in & out of AB twice this morning using my normal signing in routine & no problems. I removed Kaspersky yesterday and am currently running Avast free as my av prog. I haven't yet contacted Kaspersky to inform them of what I've done! Wonder what the reply will be,if I get one? Might ask them for a refund for the third of a year that I've lost!
No other sites give me any problems so I suspect Kaspersky thinks the problem lies with The AnswerBank?
Will keep updating if any untoward events happen.
Cheers

[Old_Geezer]

Pinky came up with a good work-around here http://www.theanswerbank.co.uk/Technology/Internet/Question1479284.html

[Noe-schitt]

There is now a fix that appears to work have used IE Chrome and Firefox
Logging in, selecting profile, all work this will test to see if only one post is logged.
Download this version of Kaspersky Internet Security 2016 via direct link
http://products.kaspersky-labs.com/english/homeuser/kis2016/kis16.0.1.445en-gb_full.exe
Un install your current version and install this one

[AB Editor]

Hi! Anyone still having trouble?

Here's what I got back from Kaspersky - looks like we might need a guineapig :)

---~---~---~---

Dear customer,

Thank you for contacting Kaspersky Lab Technical Support.

I do apologize for the inconvenience that you're having and I understand how important it is for you to get this issue fixed. Rest assured that I am here to help you. My name is Peter and I've been assigned to your case. I will assist you until we've resolved the matter to your satisfaction.

We would be happy to take a look and see what is causing the trouble. I've reviewed the thread which you provided a link to and I couldn't really grasp the exact issue.

a. are clients having trouble with double-characters when entering their username/password?
b. is there an error message or code?
c. does the issue happen when the client enters your main home page or only when they try to login.

To fully diagnose why this is occurring, we will need diagnostics from one of the affected customers. I will provide the steps below or you can ask a client to contact us directly mentioning case INC000005911194 and we will continue the troubleshooting with them directly and provide you with update emails on the issue and the resolution.

d. if you could provide us with a step-by-step scenario of the issue, including screenshots, it would be great.

To start, we'd require the following diagnostics from an affected customer:

1. Step-by-step reproduction screenshots of the issue;
2. A GSI (steps found below);
3. Troubleshooting (steps found after the GSI steps);

→ Get System Information (GSI):

1. Click the link to download the diagnostic utility: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.0.exe
2. Once downloaded, run the 'GetSystemInfo.exe' and click 'Accept'.
3. Click on the green 'Play symbol'.

• Note: The process completes in 15 minutes, at most. If after 15 minutes the utility is still running, just manually close the application. Even if it freezes. There will be a *.zip file on the desktop. If not, run the application again - but this time, right-click the 'GetSystemInfo.exe' file and Run as Administrator.

4. A *.zip file with a name similar to this will be saved on your desktop automatically:
eg. GetSystemInfo_PC_Name_Username_Date_Time.zip
5. Please reply to this email and attach the *.zip file created.

→ Kaspersky Protection Component:

1. Exit Kaspersky and see whether the issue persists. To do that, simply right-click on the red & black Kaspersky icon in System Tray (on the bottom right corner of your screen), select “Exit” and then click on "Continue".

If the issue persists despite exiting Kaspersky, please let us know. Otherwise, proceed to step #2.

2. Pause Kaspersky protection and check whether the issue persists. To do that, simply right-click the red & black Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Pause Protection...” then select "Pause" and click on the grey "Pause Protection" button in the bottom. If the issue persists despite pausing Kaspersky, please let us know. Otherwise proceed to step #3.

3. Try to diagnose which Kaspersky Protection component causes the issue: * Open the main Kaspersky window, click the little cog/gear icon in the bottom right corner to bring up the “Settings” menu, and on the left hand side click on "Protection" . Here you will find the list of protection components in order. Please turn off all protection components by sliding their buttons to the left so that they turn grey. Afterwards, switch the first component (File Anti-Virus) 'ON' by sliding the button to the right.

Then check whether the issue persists. If it doesn’t, turn the second component on (Mail Anti-Virus), but leave the first one enabled. Keep turning components on one by one until the issue kicks in.

Please specify which component caused the issue.

Should you encounter any difficulties, please call our Kaspersky Lab Experts at 0203 549 349

[chiaroscuro]

My bank urges its customers to use Trusteer Rapport. I've been using it on my Mac for nearly three years with no problems. You can set it on which sites you want it to work and you can see when it's on by the icon glowing.

https://www.trusteer.com/ProtectYourMoney

[AB Editor]

I've used the same in the past chiaroscuro with no problems.

Has the fix suggested by Noe-schitt worked for everyone?

[retrocop]

AB Editor
Thanks for your exhaustive enquiries. I am totally confused. I think I would prefer Peter to pay a visit to my house. :-). Until then Avast will now remain my choice.

[AB Editor]

Okay, as long as you're happy :)

One down, how many more to go!? :)

[AB Editor]

Did you try Noe-schitt's solution?

[AB Editor]

Sorry Allen, being a bit dim...

[Old_Geezer]

Maybe there are numerous problems. I didn't tend to get problems logging in as the password is remembered and it logs in automatically; but IIRC when I tried on a different browser to my usual one there were logging problems. But they all revolved around the link/connection continually resetting.

I've had no problems ever since selecting 'Monitor selected ports only', setting 'HTTP port 80' status' to 'Inactive', and unticking 'Monitor all Network ports for applications that are vulnerable...'

If Kaspersky stopped whatever was causing the link to reset that would most likely fix the issue.

[Noe-schitt]

I have just reported to Kaspersky that the update appears to be working I also asked if there is an update for Mac they may or may not respond as they may require a new support ticket will post back if they do respond

[Gromit]

Allen,

Kaspersky for Mac Reviews on Amazon. Happy reading...

http://www.amazon.com/Kaspersky-KAM901121-Anti-Virus-Mac/product-reviews/B003H9NGFW

[whiskeryron]

I cannot help but feel that a lot of problems with A/B are caused by the browser one uses. I have stated so many times that in the past I have had troubles using Firefox, Chrome, & various other browsers until Chris ( Buenchico) suggested Seamonkey which I have been using for ages now without any problem whatsoever.