I am suffering with the same condition. I slept on a hotel bed about 6 weeks ago and the pillow was too high for me. I woke up with a sore neck and it hasn`t got any better. In fact, the pain is worse. I haven`t any pain down my arm but I have horrible pains up the side of my face and up to the top of my head. I haven`t bothererd with painkillers. I`m going to see an osteopath when I can get some time away from work. I think manipulation is the way to go (rather than painkillers which are not really addressing the problem)