Bureaucracy in Boots (chemists)

[Jemisa]

I'm a diabetic, have been for 30 years and unfortunately one of the things diabetics sometimes suffer from is Thrush, I may get an outbreak perhaps twice a year, I don't worry too much about it I go to my docs & he gives me a prescription for CANESTAN and it clears up in a couple of days.
Today I had the symptoms so while in town went into Boots the Chemist to purchase a tube of Canestan -- The girl behind the counter asked me how old I was!!!!!
When I asked why she said I can't sell it to you if you're over 60 ( I wasGobsmacked)
Company policy evidently.
Anyone else come accross this bureaucracy??

jem

[NazNomad]

I'm a guy, maybe I shouldn't even be reading this but ...

Is the age limit on the Canestan? If so, it may just be Boots covering their bases.

[emeraldblue]

I can see your point but its all to do with product licences.It is not licenced for patients over 60 so the assistant was just doing their job.

[askyourgran]

I've never heard anything like it, particularly as you can get a prescription from your GP. I'd love to know the answer to this one Jem.

[emeraldblue]

I work in a chemist. Doctors tell patients to buy hydrocortisone cream for their face but were not allowed to sell it to them so send them back to the surgery.Its a crazy world

[douglas9401]

Under 16 or over 60: consult your doctor. It must be potentially dangerous if Big Pharma is knocking back your cash.

[Buenchico]

Hi Jem:

The official Canesten training document for pharmacy staff states:
"You would need to refer to the pharmacist if the customer . . .was under the age of 16 or over 60":
http://www.canesten.c...CustomerCareGuide.pdf

Perhaps Boots should be congratulated on ensuring that their staff know what they're doing?

Chris

[Jemisa]

Naznomad -- Guys get Thrush too, didn't you know.?

I know she was doing her job em, and very well too. You can see how old fashioned I am by not even knowing there was such a thing as goods under licence (only Booze)
I'll just have to see my doc tomorrow and sponge off the NHS.

jem

[NazNomad]

"Guys get Thrush too, didn't you know.? "

Yes, i know ...but with the Brazilian Blowdry fresh in my mind, I was wary of posting. :-))

[jno]

If you're over 60., isn't it free?

[emeraldblue]

Look on the bright side jem At least you get it free :)

[Jemisa]

Yes jno it is free and being a diabetic one gets free prescriptions for life. Thats not the point, I was in town, I was in Boots, Knew what I wanted & decided rather than go through the appt regime I'd buy it.
From what I can make out yes indeed they were covering their backs. In older women self diagnosis can go all wrong and what I might know as Thrush may not be at all,soo got to get docs permission& thay then will dispence my prescription..

Naznomad -- You make me smile :o}

jem

[jno]

yes indeed, it might not be thrush, it might be pigeon or even vulture, so best to check with your ornithologist. I mean doctor.

[NazNomad]

jno, that reminds me of this ... http://www.icuadelaid.../toon_larson_cows.jpg

[Jemisa]

Quite suttle there I thought jno, I like it. (Giggle)

Naz -- I see where you're coming from.(Titter)

jem

[jno]

quite so, and this is what happens if you don't get it treated

http://lh5.ggpht.com/...h_tGhWdo/DSCN0954.JPG

[NazNomad]

Is that you?

[jno]

no, I don't have yellow wings, except for a couple of weeks in autumn.

[NazNomad]

I was gonna say, nice green eyes and a healthy plumage, lol

[jno]

I don't like my skull showing through, though - I may need to comb over.

[Jemisa]

Goodnight you two I'm off to my nest now.

Thanks for the smiles.

jem