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Who manages the Royal Mail for complaints?
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I send three parcels to the USA to my daughters over there, age 8 and 12, one week before the RM's suggested deadline. They did not arrive on time, i.e by yesterday.
Two disappointed girls and sorry, I do not find the weather conditions from the very start of December much of an excuse, indeed I calssify it as pathetic when one has spent nearly 30 quid on sending the three parcels..
Who is responsible for policing the RM as I am not going through their cr-p of customer service, which, at first sight on-line, has been designed to obsfurcate the process from the very outset. And they only serve to serve themselves.
Two disappointed girls and sorry, I do not find the weather conditions from the very start of December much of an excuse, indeed I calssify it as pathetic when one has spent nearly 30 quid on sending the three parcels..
Who is responsible for policing the RM as I am not going through their cr-p of customer service, which, at first sight on-line, has been designed to obsfurcate the process from the very outset. And they only serve to serve themselves.
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Have a look at this link, it has a Customer Complaint section:
http://www.royalmail....0144&mediaId=84400738
http://www.royalmail....0144&mediaId=84400738
No I am not - and get wise, postdog, for the future about your use of "yank" - that's a hell of an insult to someone who comes from south of the Mason-Dixon Line.
You and I will disagree as you are, naturally defending your old company that, no doubt, provides your pension. I can understand that 'loyalty'.
However, with over 14 million 'problems' a year as described by your erstwhile chairman in the past, I do not think that you can really hide behind the sanctity of the Royal Mail and blame the US Mail totally. I go back to the essence of this and that just over 5 weeks to ship parcels to a US destination is unacceptable and there has been many a report in the Press and elsewhere that the Royal Mail has really been caught out in the past 5 weeks - and the weather hasn't been totally responsible for all of this. If I had sent the packets out 3 weeks ago, well maybe then there is (just) a case..
You and I will disagree as you are, naturally defending your old company that, no doubt, provides your pension. I can understand that 'loyalty'.
However, with over 14 million 'problems' a year as described by your erstwhile chairman in the past, I do not think that you can really hide behind the sanctity of the Royal Mail and blame the US Mail totally. I go back to the essence of this and that just over 5 weeks to ship parcels to a US destination is unacceptable and there has been many a report in the Press and elsewhere that the Royal Mail has really been caught out in the past 5 weeks - and the weather hasn't been totally responsible for all of this. If I had sent the packets out 3 weeks ago, well maybe then there is (just) a case..
Any problems really started once it was decreed that Royal Mail had to be run as a business some years back. When it was a service it made money and provided a good service to the public. Oh, and BTW yank, in English definition, is a term for Americans wherever they were born. I still say, go down the proper road to make a complaint and I still say once it is out of RM's hands, it's nothing to do with them - they have done their bit of the process.
Glad to see that you are so culturally sensitive and I would seriously advise you not to use that term over there if you were to visit Virginia and southwards/westwards over to Texas and Oklahoma.
We obviously agree to disagree as I don't think the RM 'have done their bit' on this, particularly as the barcodes indicated that the parcels were still over here until earlier this week.
Open them up to some proper competition and see if they survive.
We obviously agree to disagree as I don't think the RM 'have done their bit' on this, particularly as the barcodes indicated that the parcels were still over here until earlier this week.
Open them up to some proper competition and see if they survive.
DTcrosswordfan,
My apologies for that link I sent, I mis-read your original post(no pun!).
I've been reliably informed by someone who works in a PO here that the only way you could have possibly been able to more or less "guarantee" prompt delivery, would have been had you selected a premium rate service with faster delivery times. That service is available via RM and, without being able to physically or verbally "guarantee" delivery, it would have had your item(s) fast tracked to their destination(s).
I appreciate that this information would not be of use on this occasion, but may be relevant to future transactions?
My apologies for that link I sent, I mis-read your original post(no pun!).
I've been reliably informed by someone who works in a PO here that the only way you could have possibly been able to more or less "guarantee" prompt delivery, would have been had you selected a premium rate service with faster delivery times. That service is available via RM and, without being able to physically or verbally "guarantee" delivery, it would have had your item(s) fast tracked to their destination(s).
I appreciate that this information would not be of use on this occasion, but may be relevant to future transactions?
and you maybe right, eyethenkyew, however to be machivellian, maybe that is what they want - for us to pay premium rates which is what I did on one small envelope earlier this week just to give it a batting chance.
But sending out parcels on the 18th of the 11th with a deadline in December, I would expect a 'reasonable' service to have made that time window.
But sending out parcels on the 18th of the 11th with a deadline in December, I would expect a 'reasonable' service to have made that time window.
Without knowing the service you selected a complete answer is not really possible however RM/Parcelforce only offers 1, 3, 4, 5, 28 and 56 day (minimum delivery times) international services for the type of consignment you describe. Services of 5 days and greater are not guaranteed delivery times.
RM small packets to US
3 x 2kg - from 5 days - £90
3 x 2kg - from 56 days - £39
Parcelforce (larger dimension) to US
3 x 2kg - from 5 days - £120
3 x 2kg - from 28 days - £100
RM small packets to US
3 x 2kg - from 5 days - £90
3 x 2kg - from 56 days - £39
Parcelforce (larger dimension) to US
3 x 2kg - from 5 days - £120
3 x 2kg - from 28 days - £100
“I send three parcels to the USA to my daughters over there, age 8 and 12, one week before the RM's suggested deadline.”
“these were 3 parcels totalling some 6kg - the advert was a deadline to be in time for Christmas, last post was 10/12 “
“and I sent them 18/11........ “
One week before 10th December makes that the 3rd December so how come you said you sent them on 18th November?
“these were 3 parcels totalling some 6kg - the advert was a deadline to be in time for Christmas, last post was 10/12 “
“and I sent them 18/11........ “
One week before 10th December makes that the 3rd December so how come you said you sent them on 18th November?
From the Royal Mail website
"USA
Start date: 18th November
End date: Ongoing
Increased security measures delays some mail to USA
Since November, the United States Department of Homeland Security has increased security measures for items carried on passenger airlines. As a result, mail entering the US from around the world, and including the UK, that would normally be sent via passenger aircraft, must now travel by other means, including ships and cargo planes.
The vast majority of items, including letters and Christmas cards, posted prior to the last recommended posting date of 10 December have been and will continue to arrive in the US in time for Christmas. However, these ongoing security issues, combined with the impact of recent severe weather on the movement of mail throughout the UK, are causing delays to some items bound for the US. These delays mainly affect heavier packets, but other items including Destination Sort bags posted under contract by business customers are also affected. We’re really sorry for these unavoidable delays and are doing everything we can to keep mail moving out of and into the UK.
Since the middle of November and throughout the recent period of weather related service disruption in parts of the UK, we have implemented a number of contingency plans to ensure as much of our customers’ mail reaches the US as quickly as possible. In finding alternative, available routes and transportation to the US, it’s possible that the delivery pattern of some items may have been interrupted and not all mail will arrive in the sequence in which it was posted. Handling significantly increased volumes of mail at this festive time along with the complexity of reacting at pace to contingency arrangements, means we’re unable to track individual items for customers or identify exactly when in the current arrival patterns deliveries are likely to ta
"USA
Start date: 18th November
End date: Ongoing
Increased security measures delays some mail to USA
Since November, the United States Department of Homeland Security has increased security measures for items carried on passenger airlines. As a result, mail entering the US from around the world, and including the UK, that would normally be sent via passenger aircraft, must now travel by other means, including ships and cargo planes.
The vast majority of items, including letters and Christmas cards, posted prior to the last recommended posting date of 10 December have been and will continue to arrive in the US in time for Christmas. However, these ongoing security issues, combined with the impact of recent severe weather on the movement of mail throughout the UK, are causing delays to some items bound for the US. These delays mainly affect heavier packets, but other items including Destination Sort bags posted under contract by business customers are also affected. We’re really sorry for these unavoidable delays and are doing everything we can to keep mail moving out of and into the UK.
Since the middle of November and throughout the recent period of weather related service disruption in parts of the UK, we have implemented a number of contingency plans to ensure as much of our customers’ mail reaches the US as quickly as possible. In finding alternative, available routes and transportation to the US, it’s possible that the delivery pattern of some items may have been interrupted and not all mail will arrive in the sequence in which it was posted. Handling significantly increased volumes of mail at this festive time along with the complexity of reacting at pace to contingency arrangements, means we’re unable to track individual items for customers or identify exactly when in the current arrival patterns deliveries are likely to ta
The 10th Dec deadline was for International Airmail, a 5-day plus service that would cost £70 for 3 x 2kg.
International Surface Mail would cost £30-ish, is a 56-day plus service and had a last recommended posting date of 19th Oct.
http://www2.royalmail.com/greetings
International Surface Mail would cost £30-ish, is a 56-day plus service and had a last recommended posting date of 19th Oct.
http://www2.royalmail.com/greetings
I'm going to bed but I just popped back to this one, and something doesn't ring true here. You say you did not send them by any premium rate service but the barcodes indicate they have been delayed this end. Barcodes on a non premium rate parcel that you can track - I think not......Very clever trick if you did. As for me visiting, well, unlikely.
" I send three parcels
,
30 quid
,
their cr-p of customer service
,
obsfurcate
,
indeed I calssify it as pathetic
,
who was at biz school
,
post grad school and we grads
,
torturous route to cust complaints "
Well i would of thought if Vaughan Williams and Mark Higson had attended the same business school as this clown the school should quickly set up a remedial English class and it could explain a few issues with Royal Mail.
,
30 quid
,
their cr-p of customer service
,
obsfurcate
,
indeed I calssify it as pathetic
,
who was at biz school
,
post grad school and we grads
,
torturous route to cust complaints "
Well i would of thought if Vaughan Williams and Mark Higson had attended the same business school as this clown the school should quickly set up a remedial English class and it could explain a few issues with Royal Mail.
-- answer removed --
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