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Hmmm thanks 237SJ - I thought that it was Lloyds - I tried to phone them today and got passed to a phone line which referred me to their website, the fee for a phone transaction was £45. What I did was sell the majority of the shares when I first got them back in 2006 using the supplied forms and I kept back 100. They sent me the certificate for those. I really just kept them to pay for a weekend away or something sometime when we weren't feeling well off. I've just booked to take the kids to Disneyland for a few days in October and I want to sell them to go towards it - I know that I will be able to do it, just didn't realise that it would be this complicated - thought the internet was meant to make life easier, not harder! Might resort to actual human contact and try at a branch of my bank if I can find one open when I am not at work myself. Thanks again.