eBay.....

[Lakitu]

Hi :o)

Any seasoned eBay sellers? I had a massive clear out and sold most things on eBay. One buyer is saying he hasn't received his purchase (the other buyers who's purchases were dispatched same day have received theirs). I have the proof of posting so I know I can claim from royal mail, but how do eBay justify automatically believing the buyer and how can the seller be sure the buyer isn't pulling a fast one?

Do I just have to concede and refund him with his word?

[cathfromsaron]

did you state that you would be obtaining proof of posting, in your ad? if so, you are not responsible from then on, if they didn't pay for insurance or signed for etc!

BUT how much did they pay and is it worth negative feedback in the scheme of things?

reply, asking the buyer to wait until 28 days have gone by AND advising they should check with their local post office depot, where larger things can languish!

cath x

[Lakitu]

I said 2nd class, I sent it 1st. I'm not generally a suspicious person but there's something about it just niggling me.

It's a pair of designer jeans (my bubble butt no longer fit into lol), it is a guy that's bought them (I know, it may be for his partner), he keeps going on about how he's been stung like this a lot but I don't see why a seller would lie knowing PayPal will stop their account upon a dispute and he keeps saying that someone's stolen them.

I can't explain it, it's just niggling me. So, I have every right to say he can wait and it's not my problem if he didn't request nor pay for recorded delivery?

Linz xx

[ELVIS68]

If you've got proof of postage then you should be covered

[Lakitu]

Covered to tell him it's his problem or claiming from royal mail?

[ELVIS68]

If it was me selling I'd notify Ebay about it and tell them you have proof of postage, they are very helpful.

If he's paid by PayPal he can claim through them

[Lakitu]

Thanks elvis and cath, I'll contact eBay and see what happens. X

[ELVIS68]

No probs, got any jeans left? lol

[Dee Sa]

I stupidly sent something back and they r saying they have not recieved it, it was only worth £5.99 so I stupidly did not record. I dont believe the guy I put his given address on front and back of parcel and my sender name & address but I dont think theres much I can do except slate him on feedback, his description of the goods wasnt accurate either.

[EDDIE51]

I have sold well over a 1000 items on ebay and had very few problems. But I sell vintage photographic items , there seem to be fewer 'scammers' .
In your situation the only way out is to refuse to send by anything other than recorded postage. I use CollectPlus for a lot of my uk stuff now anything that can fit into a jiffy bag weight up to 2 kg ( even the largest jiffy bags are ok ) is just £2.99 and there is tracking and insurance included.

[Lakitu]

LOL elvis, no but I have a lovely pair of red or dead shoes if you're interested? Hope you and the family are keeping well x

Dee sa...it's just a niggle they're lying, isn't it. Annoying :o(

Eddies, I've got a load more to go on, I'm definitely going to send everything recorded from now on.

[Old_Geezer]

You may be covered but your courier is still your responsibility not the buyer's. What the buyer paid in p&p and/or insurance has nothing to do with it. Check with your courier what they did with it.

[boxtops]

OK, what you do is go to the Post Office and get a claim form, fill it in, attach the proof of posting - but the Royal Mail won't investigate until the delivery is 28 days from the date of posting.

At the same time, write to the buyer telling him what you've done, saying you are following standard eBay procedures for un-delivered items, and don't let him pressure you.

If he opens up a dispute on eBay, you have the proof that you are looking into it with Royal Mail, so make sure you keep those copies.

You certainly don't refund until you have been down every channel for investigation - and you don't leave feedback until the whole thing's finished. If he leaves you bad feedback in the meantime, you can complain to eBay and ask them to remove it, as you are doing all you can to rectify matters.

cath, you are wrong that once you have PoP, it's no longer your responsibility - the seller has to instigate any claim for non-delivery with Royal Mail.

[ELVIS68]

I'll give them a swerve ta, lol, family is fine thanks

I always send stuff recorded, it's never dearer than my postage fees (mega dear) and the receipt has their details on it.

[Lakitu]

Thanks old geezer, I guess I should just refund him and chalk it up to a lesson hard learned :o(

[boxtops]

Lakitu - no don't - certainly don't - do your investigations with Royal Mail first (see my post). Like Eddie, I sell a lot of eBay and the scammers are very few and far between.

[cathfromsaron]

i thought that if you stated you wuld obtain proof of postage and offer insurance - which they didn't take - your job is done!

anyway, proof of postage isn't insurance, doesn't it just get you the postage costs back anyway? i hear sooo many stories about what is and is not included!

what size are the red or dead shoes? i am 5.5-6!

cath x

[Lakitu]

Thank you box tops! Definitely no refund until I've done all that then. It'll be interesting to see if they miraculously appear when I tell him he's not getting his money back until I've done all that.

Still a lesson learned though. *sigh*

[Lakitu]

They're size 5 lol

[cathfromsaron]

oooh nearly!

if he seems to know too much about the claims procedure, then i agree it seems 'convenient'!

i agree with the above advice (sorry i was too quick off the mark earlier) and i think you should communicate all this to him by email (through your ebay account) and then you have proof you are following the correct route!

cath x

[boxtops]

cath, no - the proof of postage is evidence that you put the item into the mail system, so Royal Mail refund you the price of the goods if they've lost them - you have to send them a copy of your eBay listing too, lakitu, btw.

I've done that a couple of times when items were lost in transit. Once RM refund you, you can refund the buyer. Not before then.