Quizzes & Puzzles1 min ago
letter to non-paying client
Recently I posted a request for help with a letter to a non-paying client. This was for my friend the builder. I spoke to his wife recently and apparently they sent the letter but the client has not paid or made contact. They now want to write another letter, which they will deliver by hand through the letter box. Here is my effort, partly based on the answers to my previous post. I would be grateful if someone could tell me if this letter is ok/correct:
"By Hand"
Dear Mrs xxx
We wrote to you on (date) regarding our outstanding invoice no. xxx for � xxx (copy attached).
As we have not received your remittance or any reason for the non-payment we wonder whether you have not received our letter.
This letter is, accordingly, being delivered by hand at your address to ensure you receive it safely.
Once again, we trust you are satisfied with our work and would appreciate the sum of �xxx to ourselves at the above address.
If you have sent your payment in the last few days then please disregard this letter.
Yours sincerely
Answers
No best answer has yet been selected by Hgrove. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I would also put something along the lines of "This invoice was due on [date] and is now overdue*. If there are any reasons for not paying, please contact us immeadiately with the reason. If payment is not made within 7 days, further action will be taken."
It is important to find out when payment was due - if there is no time limit specified on the invoice (should say payment terms 30 days or similar) then you may want to insert: In line with industry practice,, this invoice was due.....
The chances are that they have had the previous letter. If they are in financial trouble, the longer that your frined waits, the less money he will probably get (other creditors acting promptly). Whilst your friend may see them as good customers, a custoemr is only a customer if they pay!
Make sure you put a deadline in (7, 14 days etc), again so that if you go to court you can show a clearly defined time scale.
Send it recorded - you need proof of delivery. You must also give a full seven days from receipt of the letter for payment. After this, make a County Court Application (moneyclaim online guarantee service within 48 hours - great).
I'm afraid that Oneeyedvic is incorrect about assumptions of a 30 payment in the absence of anything to express otherwise.
Simple 'contract' and 'consideration' rules dictate that the benefit and detriment of both parties would be straight away.
Good luck.
Regards,
Steve
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