Visa card fraud

[genthon]

My sister has had two transactions of �50 each taken from her current account. The bank insists that it had to be her or someone who had her card. This is absolutely impossible. She NEVER use the hole in the wall and NO ONE knows her pin number and it is not written down anywhere. Sheis a widow and lives alone. she always get money back by using cash back. This is driving her mad! Does anyone have any idea how this could happen?

[Ethel]

The fact that the transactions are �50 each suggests they could be cash backs.

It is possible her card has been cloned - somebody has surreptiously scanned it whilst she was paying for her goods, and noted her entering her pin.

Do you know how these two transactions were made?

[homerbart]

it happens to me all the time - i got �580 stolen from my abbey account about 5 years - what happens if your sister uses card to purchase in a shop - there is a bad shop assistant who quickly scans the card number and uses it.

that is one option - the other option if she buys on the internet - if it is a small company somebody shifty there will use the card . Last month I got �30 used from my card - i live in belfst - but the card was used to top up a mobile in Oxford.

i have to say abbey paid me back no problem - I had to go and fill in a form - so surely i think the money is in the care of the bank they should be looking after it. Good luck

[pug100]

Whilst credit and debit cards are usually a secure way of paying for things they can be cloned by dishonest people.

http://www.bbc.co.uk/insideout/east/series3/cr edit_card_cloning.shtml

Thing to do is to find out wheree these transactions are taking place an ATM, shop or online shop.

http://www.consumeractiongroup.co.uk/forum/cap ital-one/8302-capital-one-credit-card.html

[sp1214]

When this happened to me it was because my new card was intercepted before I received it. Also many people do not change the pin given to them by the bank

[chas2008]

you would think if it had been cloned they would have taken more than �100.00..
I have had issues with a Tescos Visa card, over �600.oo but the c/card people rang me to check the transactions..Something triggered there security,they assured me my pin had not been compromised and my card is hardly used and certainly didnt leave my sight at any time..It appears there is some loop hole that can be used by fraudsters but for obvious reasons the c/c people wouldnt tell me

[Uzoma]

Since it hasn't been said yet, although it is obvious, if the card has definitely not been used by either of them, it's worth cancelling the card immediately. That way, if further transactions happen, the bank carries the responsibility.

[cruella]

My Husband's business card was used to purchase goods a few weeks ago. They were small amount to begin with, then within an hour, the totals got larger. It was used in San Jose.
He was refunded eventually by the bank, as they had their Fraud Dept look into it. Seems that someone at some point, swiped his card during a transaction.

[yalin]

why not change another account and card...