Quizzes & Puzzles51 mins ago
Doctors Reception
72 Answers
Is the new trend, which is being introduced into Doctors surgeries when asking for a appointment, acceptable or even legal? Patients are asked "what is the purpose of your visit"? by the receptionist, who will then decide if you need to see a doctor or a nurse. I would appreciate any comments or views on this matter.
Answers
I don't think it's illegal, but for me it is unacceptable . On the rare occasion that I decide I need to see a doctor, I don't need a receptionist to tell me I don't.
21:50 Mon 24th Jun 2013
seems fine to me - that vast amjority of the public are stupid and clueless when it comes to knowing who to see for what. if you can be triaged to (say) see a nurse, then 1 you get seen quicker and 2 everyone else sees the dr quicker. You can always say "i'd prefer to discuss that with the doctor thanks" or "i'd rather not say"
It's hardly new. Our receptionists been doing it for years. There was a post a couple of days ago about receptionists.
http:// www.the answerb ank.co. uk/Body -and-So ul/Ques tion125 3417.ht ml
I try to tell them as little as possible as vaguely as possible. Bedknobs answer doesn't apply to me because there's only a doctor and receptionist there most of the time.
http://
I try to tell them as little as possible as vaguely as possible. Bedknobs answer doesn't apply to me because there's only a doctor and receptionist there most of the time.
You do NOT have to go into detail just say'' I have a medical problem that I need to discuss with the doctor''.
They are trying to sort out the ones that just need advice or information , travel 'jabs' , doctors letter, passport application to sign , sick note, repeat prescription or many others. It saves a lot of time and gets problems sorted out faster, a good idea, nearly all surgeries do it.
They are trying to sort out the ones that just need advice or information , travel 'jabs' , doctors letter, passport application to sign , sick note, repeat prescription or many others. It saves a lot of time and gets problems sorted out faster, a good idea, nearly all surgeries do it.
I commented on the other thread a few days ago, that generally it's because not everyone needs to see a doctor, for many things these days it's perfectly acceptable to see a registered nurse or an healthcare assistant, without taking up costly medical time. The receptionists want to direct people to the most appropriate person, rather than automatically making an appointment with a doctor.
Our receptionists vary a lot, some are pleasant and some are downright rude, some ask if maybe the nurse could help instead of the doctor, to which I reply, no thanks, I wish to see my GP, and some ask what is the problem? to which reply I 'll discuss that with my GP, unless you've recently qualified as a GP! I don't have any further problems!.........
My answer would be that it it is not the a receptionist's job to decide whom I see. If I need a nurse, would ask for one, if I need a doctor that is my appointment request.
A receptionist is not a triarge nurse and my medical requirements are supposedly confidential.
If I need a doctor's letter then I need to see a doctor.
Or is that too simple to understand?
A receptionist is not a triarge nurse and my medical requirements are supposedly confidential.
If I need a doctor's letter then I need to see a doctor.
Or is that too simple to understand?
Hi Boxtops, they can give out medicine in the village branch of the doctors. The main surgery has a chemists attached to it. The village branch also has prescriptions filled and delivered for people who need it ( would be a nuisance for some to get to a chemist otherwise - seems to be a good system).
how marvelous that abers are clued up on health, and know exactly who to see, As previously mentioned though, most people are not and wouldn't even think of seeing a nurse for (for example) an infection. These are probably the same people that moan about how long it takes to see a GP (whilst taking up GP time themselves, when they could have seen a nurse. In my experience, if you (or the receptionist) gets it wrong and go for a nurse appt, then they'll call the GP in anyway