Pizza Hut

[Wriggle1]

I really, really need to complain to Pizza Hut. It was my younger daughter's birthday today and she wanted Pizza tonight. My elder daughter tried telephoning for about half an hour and we had no answer at all. Eventually she and I drove to the local restaurant (at about 9 - 9.30) and were told they were closed and had been for about the last 1� hours. They said that their three or four receptionists (?!) (depending on their story at that particular moment) had not been able to answer all the 'phone calls and as they had run out of all products there was no point in answering the 'phone - bit of a contradiction there! They also said that their two sister branches were closed (WHY??!!). There were some (very few) customers in the restaurant at the time so I don't know where they had got their ingredients from. We asked why there was no answerphone to explain the situation but apparently a multi million pound operation such as theirs can't run to that. Anyway, the upshot is that I would like to complain but, according to their website, the facility to contact them on-line is not available yet - surprise, surprise. Does anyone have an address or know where i can find them please - they seem a bit elusive to me. Many thanks. p.s. By the way, this is not the first time we haven't been able to get an answer and also previously deliveries couldn't be made because of rain! No wonder we use them so seldom.

[ELVIS68]

I nearly ran out of breath reading that...try Pizza Express next time..so much better

[Wriggle1]

Yes, I know - love Pizza Express. Do they deliver? Ta.

[ELVIS68]

Not sure, all I know is they are better than Pizza Hut...ring them and ask ...if not go there and have a better meal

[Wriggle1]

OK - fair enough and I do prefer Pizza Express but my question was how do I complain - would still like to know.

[shivvy]

http://www.pizzahut.co.uk/restaurant/contact-u s.aspx
Try this link - it seems to be working.
Good luck.

[ELVIS68]

Ok, write a letter of complaint, take it into the restaurant, make sure the manager gets it, let it be known how put out you were and see what he has to say.

You should get a free meal out of it

Good luck

[Wriggle1]

Thanks both - will get right on to it.

[ELVIS68]

Large ham and pineapple for me ta ;o)

[funnygirl]

Pizza Hut where I live keep delivering leaflets offering home delivery for their pizzas.
Twice now I have phoned up to get a home delivery only to be told my address falls outside their area.
So why the hell do they keep pushing their leaflets through my door???!!!!!

[leg_end758]

go to their website and complain
you will get compensation

[leg_end758]

pizza hut deliveries are a seperate part of the cmpany
they are francjhises owned by different people.

wriggle i got lost at the start .
what exactly was wrong ?

[beryllium]

Hi Wriggle :)

Do you have the company post code?

I have at least 4 company numbers for Pizza Hut lol.....

[beryllium]

Pizza Hut (U K ) Ltd.





Address: Unit 1
Imperial Place
Maxwell Road
Borehamwood
Hertfordshire
WD6 1JN

Telephone: [phone]

Companies House
Registration Number: 1072921

Pizza Delivery Services Ltd.

Trading As: Pizza Hut



Address: 8 Shirley High Street
Southampton
Hampshire
SO15 3NH

Telephone: [phone]

Companies House
Registration Number: 4441447

[gsloman]

I used to complain about the bishops stortford pizza hut branch because they never answer their phones for delivery - i was always sent ten pound vouchers after each complaint - i sent them via the website and in writing (just to make sure) to the address beryllium has given - but now we have a dominos - never a complaint! they are fantastic! use them!

[Wriggle1]

gsloman - did use Dominos in the end. Ordered on line and it was delivered really quickly.

Thanks everyone for your help - I did complain on line last night and will probably follow up with letter.

[noodle_miner]

The best way to complain, is to never give them your custom again. I believe in giving everyone and everything the benefit of the doubt, but if they are consistently letting you down as you say they have been, register a complaint with them, then just don't use them any more. Take your money to places where you consider the food and service to be better. Pizza Hut is such a big company that they just churn out the same rubbish every time knowing that people will be there to consume it. If people stop putting up with what they consider to be negative treatment and go somewhere where they have a much better time, the companies will soon take notice.

Good luck in your quest.