Beko Washing Machine Problem

[Misty P]

We have a BEKO washing machine & the drawer into which you put the powder & fabric softener is DISGUSTING!
It frequently clogs up and the fabric softener doesn't get into the wash, but stays in the drawer & recently there is a black, mould (?) in the drawer also. We frequently remove the drawer & clean it, but surely this can't be right- never had this before.. any ideas on whats occurring?

[Paulsy]

Have you tried a different kind of softener? I was using one which wouldn't leave the drawer compartment too, it was the pink Comfort which seemed quite thick. I found putting some water in with it to dilute it helped. I use a different kind now so no more probs there. Also, no matter how much you clean it I think mould does tend to grow easily in washing machines

[cazzz1975]

It could be the waste pipe is clogged up full of sludge (mix of softener and powder gunk)

[heathfield]

Putting powder into a wet drawer could cause the powder to clog. Could you try leaving the drawer open to dry out between washes to see if that helps?

[johnembo]

It's possible that the small holes which supply water through the drawer are partially blocked, remove the drawer and clean out the holes at the back, a flexy cable tie or something similar will do the job ok,then do a test wash and check whether all the soap has been used.