Water Dripping Down The Ceiling....

[newbie99]

I poked a hole and water is gushing down...
Can't get help from a roofer I used before being a Sunday..
I phoned home insurance emergency cover and asked a contractor to come and look at it.
The call handler says being racing and still wet, the contractor nay not be able to do anything.

Is sounds right.? I don't want the small leak to result into a major insurance claim....

I think the high winds must have moved the tiles...

What do you guys think. ?

[Zacs-Master]

Are the insurance co talking to contractors to prove whether they ‘may’ be able to come out?

[newbie99]

The insurance company had asked a contractor to arranget contact me within 4 hours. But no guarantee of them turning up...
Rain is heavy... Please stop...

[TonyV]

What County you in newbie?

[Zacs-Master]

This is a strange situation. By not getting a contractor to your property quickly, the Ins Co are risking there being much more damage that they will be forking out to put right. A contractor could attend to put a tarpaulin over the roof to minimise any damage. Make a note of all points of contact for future reference. And, when it’s all sorted, change your Ins Co!

[newbie99]

I am in the West Midlands....
I thought bit sounded strange when said that they can't guarantee cthey could do anything as it is still wet and raining....

[TonyV]

Zac's probably want probably get a better quote when OP discloses they have already claimed for roof leaking. But you can always try.

[TonyV]

Newbe although it's no help to you, roofing companies been really busy recently, with strong winds and rain causing problems.
But on the plus side rain should start to subside this afternoon.
All you can do is keep collecting / decanting water to prevent further damage until contractors arrive.
All the best x

[Zacs-Master]

They poked a hole in the ceiling, not the roof.

[douglas9401]

It relieves pressure on the whole ceiling. Water's heavy stuff.

Anyhoo, nobody's going to put a tarpaulin on a roof during stormy weather, health and safety + common sense.

[newbie99]

I got my usual roofer to come on Tuesday a least now.
The insurance company emergency service is not delivered.
The insurance says if the damage get worse just claim the building insurance. Totally unacceptable. So I won't be renewing with them.