british gas

[123bernadett]

In long dispute with bg. I have prepayment meter since may 06 for electricity.Last oct noticed we were using an awful lot of electricity and on checkibng meter there was only one dat rate no night rate for storage heating.i have requested refund for overpayment but they say im not due any.Also requested statement to show usage since may 06 but they cant produce this.What can i do now.They are so inefficient.Has this happened to anyone else?

[skyep]

Hi 123 - I take it you have been down the route of contacting all under 'If you have a complaint' on the back of the bill?

[skyep]

www.energywatch.co.uk

[skyep]

Sorry, that's .org.uk

[CheekyChops]

Are you supposed to be on Economy 7? Not all pre-payment meters are dual rate so maybe you shouldn't have a day rate and night rate.

[katejess44]

Hi there.....I've had an ongoing problem with British Gas too.....I received a 'bill' last year that showed that my electricity was �600 in credit! Obviously I queried this with them and they said that it was right and that I could expect to receive a cheque from them.

About three months later, and after receiving my next 'bill' I took the matter up again and spoke to I don't know how many people at BG to confirm that I did indeed have a big credit on my account. Once again, they promised to send me a cheque which to date, I still haven't received.

The reason for this credit was the fact I had been paying too much on a metre (just like you) and I had been paying too much for the entire time that I have lived in that property.

I have given up chasing BG as I've already spent hours on the phone and been passed from pillar to post. In fact, I must be due another 'bill' about now....so maybe this will prompt me to chase again if I can muster up the energy (!!).

Good luck with them and if you can, let me know how you get on.

[LOZZER1]

Hi
If you havent asked for ecconomy 7 to be put in then its down to you