Sky+Box

[max26758]

We have just bought a s/h Sky+ Box to replace our original one, and when scrolling through the channels find that there are many which say ' no signal available'. Does anyone out there have an explanation to this?
We have been able to record programmes through the planner & play them back but are frustrated at not being able to watch all channels that we pay for.

[gina32]

have you subscribed to the channels that say that or are they h.d and you havent got it? other than that i would contact sky for help.

[VHG]

Have you "linked" your Sky card to the new box?

You cant just put a Sky card in any Sky box, it has to be "paired" to the Sky box.

You need to phone Sky to do this.

[max26758]

Thank you VHG. We have been in touch with Sky so they know we now have a different box but it has been mentioned to us that the cable from the satellite dish to the unit needs to be 2 core for Sky+ and ours is only single for the old box therefore we don't have the full strength to give us all channels even though we pay for them. I hope you understand this. Will need to get this sorted by the sound of it but are not technically minded.