How Or Who Do I Complain To

[emmie]

about treatment at a job centre. I have looked on line but i am not sure this gives me the info i require, anyone know.

[emmie]

i cannot give too much info, as this is a difficult situation, but i need to put something in writing..

[factor-fiction]

Sorry you had a problem, em10.
I always found the staff polite and helpful in terms of benefits (but not usually interested finding me work).
What sort of benefit were you in for?
I'll look at my papers later from when i signed on for JSA last year to see if there's a complaints address on there

[factor-fiction]

Sorry, crossed posts.

[emmie]

not for work, an interview that went spectacularly badly,

[factor-fiction]

I'm not sure what the situation can be then em- not sure if it was in relation to a job interview, benefits claim, benefits investigation- so i'm not sure what address to use. I will look later though

[EDDIE51]

Sorry, but from what you have told us it is impossible to give advice.
Was the interviewer rude , ignorant of the situation ? In what way did it go spectacularly wrong ? What was the purpose of the interview ?
I know you do not want to give too much away but with what you have said so far I can't see a way to help.

[emmie]

it wasn't for work, but a query, and whilst waiting to see the person i had to listen to one of the staff effing and blinding about her clients, that is not the complaint, but the person doing the interview. due to the sensitive nature of this matter, i really not sure how i can explain, but the person was unhelpful, rude, and accused me of getting angry, which i didn't, but was very very frustrated. i felt bullied, and really upset, came away in a total mess.

[factor-fiction]

https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

There are different procedures for different areas and I don't know which is the right one for you.

"Each of our businesses has its own complaints procedure for its customers:

Jobcentre Plus complaints
Pension Service complaints
Child Support Agency complaints
Disability and Carers Service complaints
Debt Management complaints

[emmie]

pretty much what i was looking at, there doesn't seem much confidentiality about this... if you send the complaint on line, it goes to a team..

[factor-fiction]

By the team I think they mean it can go to one of a group of people who can look at it. I don't think it means they'll sit in a group and discuss it around a large table with each other

[emmie]

though it's a separate matter the staff member who was doing the swearing, and i mean all the nasty words you can think of was in this awful open plan area, i wonder that someone didn't tell her to be quiet. i am getting advice from the CAB, i am going to book another appointment and get advice there i think,.

[emmie]

i was in a terrible state when i left the place.

[factor-fiction]

I think you have good grounds for a complaint and I'd be interested to hear how you get on

[emmie]

the person doing the swearing wasn't the one i went to see, had she been i would have walked out the door, vile woman.

[Sharingan]

I'd keep it very simple to start with and book an appointment with the Manager, take a altter so it;s more than an informal chat and inform them that you really will not tolerate being spoken to like this and are taking it further. I'd also go down the official complaint route of lodging a complaint online as you've already discovered and I'd record the conversation you have at the meeting on your phone for good measure because although it's not got always got the most heavyweight legal status, you don't have to tell them you are doing it and it can and has been admitted in evidence in tribunals, county and criminal courts, even when recorded without the person's knowledge. It'll just stop them closing rranks to protect their own.

[THECORBYLOON]

em, if you make the complaint online, it will not go to that Jobcentre but to a central team who will then pass it on to the appropriate office. There is a complaint leaflet DWP031 so you can either print it off or get a copy from the office. The aim is to resolve complaints within fifteen days so you may have to wait a few days to get a response. In the meantime, while it's fresh in the mind, write up EVERYTHING you heard, say where you were in relation to the member of staff (if you were a way away and you could hear it still, it shows how loud it was) and how many other folk were on the public side.

[emmie]

as i have said the issue isn't with the member of staff who was swearing her head off, it was with the person i had the interview with, we were in an office, closed off.

[emmie]

though how the woman who was doing the swearing wasn't told off i will never know, she was a member of staff, not even one of the people looking for a job.. sorry that doesn't sound right, you get what i mean

[THECORBYLOON]

Should have added give a full description of the member of staff so she can be identified properly. It may be a one-off incident or there may be circumstances we're not aware of but either way, it will be investigated and if you are not happy with the result it can be taken further.

[Peter Pedant]

em I think you should have done something about it at the time:
all they will do is deny it.

DOI - treated pretty badly in a JS