Lost Post Compensation

[tali1]

Can i claim for lost post i sent ,which has no value posted via a postbox.Or would i need proof of posting ? such as certificate of posting , even for a no value mailing ? I tried looking at Royal Mail, post office sites but couldn't find to my particular issue

[Buenchico]

Quote:
"All claims must supply as a minimum the following “basic evidence”

the names and addresses of the sender, addressee and claimant,

the Royal Mail product used,

the postage paid and method of postage e.g. stamps, franking impression

the place of posting,

the date of posting,

the basis for asserting the posting details and product used (such as date of postmark, certificate of posting (if available) and for Royal Mail Special Delivery Guaranteed by 1pm® and Royal Mail Signed for® the product documentation and

a description of the contents."

Source:
https://www.royalmail.com/retail-compensation-policy-loss

It's the "the basis for asserting the posting details and product used" that might present you with difficulties. Even if you can persuade Royal Mail to cough up, their liability is limited to six first class stamps (or the actual postage paid, if higher).

[gingejbee]

You say it's of "no value"...so what would you be claiming, exactly?

[tali1]

gingjegbee,you can claim for lost post,it does not have to be of value.Inconveience and ,Royal Mail failing in their contractual obligations.No different essentially to Rail companies and Delay/Repay scheme

[THECORBYLOON]

How would you prove when and where you had posted the item?

If it were based only upon the sender's say-so, Royal Mail would lose a fortune in compensation.

[tali1]

THECORBYLOON I have lost 4 mailings in just a few months.So my guess is that its best to go to Post Office and get Certificate of Posting if this trend continues

[Captain2]

'.....I have lost 4 mailings in just a few months'

All to the same address or different ones?
Could the addressee(s) have moved by any chance?

[Buenchico]

>>> So my guess is that its best to go to Post Office and get Certificate of Posting if this trend continues

I buy nearly all of my postage online. While it doesn't prove that I've actually posted an item, it does quite clearly show that I've paid Royal Mail to have something sent to a specific address. For a 'no-value' item, I suspect that Royal Mail would regard the simple fact that I'd paid for the service (which I could prove by submitting a copy of their PDF address label) as sufficient proof to pay me their nominal compensation (i.e. 6 first class stamps) if the item got lost in the post.

So perhaps you might also want to consider paying for your postage online?