Ebay or Paypal to raise a dispute?

[Pottyone]

We bought an item on Ebay but received the wrong item. We contacted the seller and he replaced it but only after giving us every story under the sun to try and get us to believe we had the correct item. The replacement is clearly still not what we ordered - the seller has simply removed a label and stuck a label from the item we required over the top! We want to raise a dispute now, as we have no faith in the seller supplying what we paid for, but I can't understand whether we should use Paypal to raise the dispute or Ebay. It seems we have the option of either. Any advice? Thanks

[Dris]

Paypal all the way !

[boxtops]

If I have a problem (and I buy and sell on eBay all the time) then I open a dispute first in the resolution centre with eBay. If they can resolve it they will (and it's in their own interests that seller experience is good on eBay) and they can instruct re refunds etc. I have never had to go any further than that, eBayer buyer protection has been increased and improved lately. Open the dispute a.s.a.p., let eBay get on the case.

[sherrardk]

I have recently gone through a dispute that was resolved today - I went the EBay route and when I wanted to escalate it to a Paypal dispute I was unable to do so.

[Dris]

oopa wrong gen however havent had an EBay dispute for yonks ^^best advice

[wildwood]

In reality, Paypal is a bit like an exchange bank so can only help with the wrong amount of payment or lack thereof.

//The replacement is clearly still not what we ordered - the seller has simply removed a label and stuck a label from the item we required over the top!//

I'd be very surprised if Ebay would approve of this kind of trading. Keep all emails and receipt/return dates and IDs of product.

[pink-kittens]

You will have a far better chance of getting money refunded via Paypal

[Pottyone]

Oh crikey, one person saying one thing and one saying another!! Still don't know which to do!

[boxtops]

The only reason I say go with eBay is because you are trading through that site. The item was listed for sale via eBay and payment made for the item sold there. I can only speak from experience - when I have opened eBay disputes (either for things I have bought or sold) they have been resolved satisfactorily within a few days. Does your seller's feedback reflect that other people are having similar problems?
However - this PayPal advice looks quite useful http://reviews.ebay.c...gidZ10000000001676577 and you are more interested in getting your money back, I guess. It has to be up to you - my experience may be different from other people's! Whatever you do, don't hang about, sellers have only 60 days to make refunds on PayPal transactions.

[Pottyone]

Thank you.

[pink-kittens]

and paypal have a specific claim for 'ebay goods'
Honestly, Paypal is your best bet

[follyfancier]

I am with Boxtops on this answer,Ebay should deal with the dispute and if the seller is dishonest that will be reflected in their rating and status

[rccatnap]

If an item is unsatisfactory in any way, contact the seller first. If you have no response in a week, raise a dispute giving the reasons. Tell the seller what you're doing. If you bought and paid with PayPal for an item through eBay, then it's through eBay you raise the dispute.
If one paid for an item directly to PayPal from an online shop, then you would still contact the seller as before, but raise the dispute directly with PayPal, because eBay was not involved with the transaction.
As stated before, keep copies af all the emails in case eBay wants to check them. If you sent them through the eBay service then they should be able to check directly because by the very fact you have raised a dispute implies that you want them to see any evidence.
Also, bear in mind the time factor. I have had occasion to use both dispute systems and they worked, even getting some unwarranted negative feedback changed. Good luck with this.

[tigerlelly]

Is it not possible to open the dispute with e-bay but to send copies to PayPal so that they are aware of the problem? Or would that just muddy the waters?

[horseshoes]

Hover your cursor over HELP top right of eBay page and click on Resolution centre on the drop-down menu and it will take you through the dispute process step by step. You are going down the "Item not as Described" route. ALWAYS take this route, as not only will you get your refund, but the seller will get a strike (ie a black mark), which is important. Good luck