Change of address

[WILLWONKER]

My daughter as car insurance with the (red telephone on wheels) that braggs that their not withany comparison site any longer, and i found today why not. she as moved house two mile down the road so rang them to change her address, they said she was now in a 28 area and before a 29, so she will have to pay a further £42 and a £15 administration charge, anyone else paid this sort of fee . thankyou

[Buenchico]

It could have been worse. If she'd moved from a TR1 postcode to an M13 one her insurance premium could well have risen by 145%
http://www.moneysuper...ce-postcodes/0007631/

Chris

[hc4361]

That's the same as any other company. Postcode plays a big part in pricing insurance, and Direct Line is no different.

[sherrardk]

My company (M & S) said that they were charging me £25 for changing my address - how can it cost that much?

[4getmenot]

I didnt get charged at all

[craft1948]

All my insurances are with Direct Line.............never got charged a penny extra when I moved.

[twix123]

Many insurers charge between £15 & £25 for Mid Term Amendments to cover their administration costs.

[wilkesneil]

i wouldn't let them have my money. if you look at my questions answered regarding this company you'll see that they will have your money, mis-sell your policy to you and then try and get out of paying for a claim as they'll miss things on your policy. it took me 5 months to get a claim through and had to go to the chief executives in london to get my policy honoured as they wanted to penalise me for their mistakes...i would also argue about the admin fee for changing address, they could do this free as my policy was changed free of charge with them

[donna1901]

its terms and conditions you agree to when taking your insurance out. and weird how they work the pricing out. i moved ffrom a private housing estate like really well to do... to a council area which was pretty much rough and it was cheaper!! i laughed!! insurance is disgusting and increasing all the time xx

[Skyline D]

A fairly small administration fee will be standard to most companies when changing a policy mid-term. £15 doesn't seem particularly excessive.

As for the additional premium, every insurance company in the land bases its premiums to at least some degree on postcodes. It's almost inevitable that a change of address will change the risk profile in some way. It may not be enough to change the policy cost and it may even mean a refund but it will change. A further £42 isn't that much.

Of course Direct Line might well be a shower who charge for things others would routinely waive and you may well get a better deal from someone else. That's the choice you take. Shop around at next renewal. I used them for my first ever car insurance many years ago as they were my cheapest quote by a long way. A year down the line they were the highest as they were counting on people just renewing without checking. I've never used them since but they have their place in the market.