I have recently been talking to a friend of mine and, as he was made redundant in March, I feel he has a good idea of what you are going through.
He feels very much the same way, angry and frustrated at the constant lack of available support from this 'caring, working man's' government. He asked initially what he could expect in the way of available courses for re-training and was told that there was 'no access to funds at this time' - so the government is being two-faced. On the one hand they want to be seen encouraging education, training and learning new skills, and on the other they are saying sorry no money to help do this.
However, he doesn't blame the staff at the job centre, nor does he insult them. He knows that they are there to try and help, but fighting an uphill battle because of the lack of ideas, poor economic strategy and total lack of caring from this useless, self indulgent, greedy and criminal government.
Good point made by bednobs - why not take the loan? If the job you want to do is really in demand in your area, then there should be no problem. Also, you need to remember that the people in the jobcentre are human too. Just because they can't help doesn't mean they wouldn't if they could.