I'm sorry if I gave the wrong impression. I did not suggest that the matter should be taken lightly or that the police should not be involved. All matters like this are distressing to the victim.
Having said that the test under the Communications Act to which ChuckFickens refers is quite high. Messages have to be “...grossly offensive or of an indecent, obscene or menacing character...”
My point is that we constantly hear that the police have to prioritise matters as their resources are limited. I would suggest that an offence such as this is fairly innocuous compared to say, burglary, where victims are usually offered a crime number, a leaflet telling them how to get better locks fitted and the phone number of Victim Support if they are lucky. Nonetheless police seem to latch on to this sort of "hate" behavior with gusto because, as I said, it is “easy meat”.