Recently ordered a kitchen unit from Littlewoods catalogue which arrived damaged.

[dragongiraff]

Numerous requests for it's collection have been met with lies, deceit, misleading statements and false promises of the arrival of non-existent couriers.

What can I do to have these boxes removed from my kitchen? Littlewoods' latest excuse is they will 'phone Friday 23 March 2012 to advise of collection date.

If this 'phone call, too, fails to materialise, can I treat the units as an unsolicited gift, etc. and sell it elsewhere, like e-bay. (I have no problems with the prospect of facing Littlewoods over a courtroom!).

[ojread2]

I was talking about this type of thing yesterday
I'm with Very, and so far, touch wood, they have been perfect with any returns etc I have had
After giving my details recently for an order I needed to return because it was damaged, the first thing out of the customer service operator's mouth was 'I'll just refund your delivery charge' then he arranged for collection and reorder the shoes I wanted. Shoes arrived with the collection courier
A bookcase I ordered that arrived damaged was also immediately reimbursed to my a/c, collected when they said it would be and a new one delivered on the same day

If I were you, I would be thinking a recorded letter sent with instructions on what to do within a set time scale 'or else' type.
They really are dragging their heels on this one and have most likely lost a customer to boot and are not complying with DSR rules either

[Shop_Direct_Help]

Hi,

We are sorry to hear that you received a kitchen unit that was damaged in transit and also that the return yet taken place.
We would like to help arrange for this return to be made as swiftly as possible. You can email us at [email protected] and we would be happy to help.

Many Thanks

Dave
Littlewoods Help Team

[B00]

oooooo! ^^

[rockyracoon]

Haha, excellent!

[ummmm]

How bizarre.

[EcclesCake]

It's interesting that the Littlewoods website suggests using [email protected].

[EvianBaby]

Wow. I know this sort of thing happens on Twitter but never seen that here before. Do Littlewoods just employ someone to sit Googling the company name all day? Dave???

[pastafreak]

Haha...and "[email protected]" takes you....nowhere!

Interesting...;-0

[ojread2]

I think there are many companies who employ people to google for articles and forum posts like this - this isn't the first time I've seen replies such as Dave's

[rockyracoon]

Dragon, be wary of giving any details in an email to this Dave, remember Littlewoods will know all they need to already.

[pastafreak]

If you use 'Daves' link...this is what you get

Oops! Google Chrome could not find littlewoods.co.uk
Did you mean: www.­littlewoods.­co.­uk
Additional suggestions:
Access a cached copy of littlewoods.­co.­uk
Go to littlewoods.­co
Search on Google:

Totally phoney

[EvianBaby]

Pasta, it's an e-mail address not a web address. That's why it won't take you anywhere. :)

[Greedyfly]

How peculiar - sounds like a fake to me

[AB Editor]

This user is from Shopdirect it seems; it looks like they're a umbrella to Littlewoods, Very etc.

[Greedyfly]

Still it is amusing that the fella on here seems like he wants to help more than the company itself!

[pastafreak]

Ah...didn't realise that evian....

[AB Editor]

Yep, a lot of companies do this now, it's just an extension of customer services.

[Greedyfly]

Shame the original way to contact customer services doesn't resolve the issues you have

[tonywiltshire]

Your purchase should be covered by the sale of goods act and one of your statutory rights is that the goods must be of satisfactory quality. In law reasonableness is considered very important and you should show you have acted in a reasonable manner throughout. I suggest, if you have not done so, you write a letter of complaint (sending by recorded delivery and keeping a copy) to the supplier detailing your many contacts and their failures, state that you want the faulty goods removed and expect this to be achieved by them by (be reasonable). If they are not you will have them removed at the supplier’s expense. If you purchase a replacement kitchen, of the same quality, which costs more, from another supplier ask for the difference to be paid to you in damages.

[MrsLeeG]

Like others have said i would send them a recorded delivery letter asking them to remove from your property, also i would point out that you will be charging them storage costs based on a local storage company rates of £15 per week and back dating this to the first failed collection. Ask them for their accounts department invoice address and ask if you will require a purchase order number or will your customer reference number be enough? this should get them to at least pick up the phone to you!