ombudsman

[flipnflap]

Has anyone ever got satisfaction from an Ombudsman, particularly the Property Ombudsman? Strikes me as a total waste of time and effort. Can anyone persuade me otherwise?

[penelope2]

Im afraid I can't persuade you otherwise. My experience with 'Property' Ombudsman only reinforced my belief that they are totally biased towards estate agents. Took my case to court (after being rejected by Ombudsman) and won !!! Need I say more.......

[Traci66]

The ombudsman that deals with gas supplies was very helpful with us years ago and upheld our complaint.

[Old_Geezer]

Eventually sure. When I was dealing with an ombudsman he pointed out he was not my champion but simply there to give unbiased opinion. My take was that a ruddy great powerful company with all their finance and lawyers were on one side, it seemed only reasonable for the ombudsman to take that into consideration when a member of the public are merely trying to stand up for their rights.

In my case the company concerned eventually had a change of staff and the new broom decided I was not worth persecuting any more.

One could say the ombudsman was little help, especially at the point when he had the cheek to say he hadn't heard anything for a while so assumed it was all settled (he hadn't heard anything because nothing had changed !) but ultimately I guess he helped keep the disagreement going until the company finally saw sense.

[flipnflap]

penelope, are you able to reveal anything bout your case, how much it cost you to sue, and what sort of fee you won?

[sherrardk]

I had to complain about the gas or electric and the ombudsman got them to give me a refund and a letter of apology (took ages and loads of letters and phone calls though).