Further Payment?

[sirlearie]

advice please .
paid hotel restaurant bill for party which included credit for
" residents' discount " of £20 p.p. ( we were staying ).
now being told that this was incorrectly applied & stay was B&B only so no discount should apply .
am I obliged to pay this amount now as I believe I accepted & completed the contract at the time of presentation of their account ?
thanks .
sirlearie.

[AlwaysConfused]

i believe a verbal contract is legally binding. Challenge them. If their description was misleading, contact Trading Standars

[bhg481]

If they presented you with a bill and you paid what they asked, that's end of story.

[Old_Geezer]

No expert here, but surely you would need to prove a verbal contract ?

However as they seem to have accepted payment at the time and are now saying they should have asked for more, I'd have thought the onus was on them to prove you would have known you were getting away with something you ought not have. It would be interesting to know whether they are now obliged to fulfil the agreement or whether it simply requires a refund and much bad publicity.

[AlwaysConfused]

If you don't get a response from the company, twitter your experience - they will soon contact you! It sounds as if you were mislead.

[fiction-factory]

You paid the bill as it was presented but I think it depends on the terms agreed at the time you ordered the meal. At what point were you told you would get the discount ?

[Tuvok]

what does their website or literature say?

[carrot99]

If you went in the restaurant off the street you would pay the full amount. If you were on a full or half board basis the meal would be included, so surely the only board that would attract a residents' discount would be B&B?

[hc4361]

Many hotels have menus that are supplemental to the standard included meal and have an extra charge. A sort of upgrade.

[dzug2]

Who was staying in the hotel? Just you - or your guests at the party as well?

I wouldn't expect to get a residents' discount for outsiders.

[Peter Pedant]

// If they presented you with a bill and you paid what they asked, that's end of story.//
yes this is correct
state your reply if any like that

No Old Geezer is wrong - surely crap - you dont have to prove anything they have to prove you said you would pay £x +100

answer that we were told to pay X and here is a receipt to show we paid it (X)
dont answer anything else
dont try to prove diddly squat
they have to prove what they allege - dont even tell them that

and wait
dont contact trading standards
dont post this on Facebook with the headline 'Cheating ba=st=ards"

[Peter Pedant]

//If they presented you with a bill and you paid what they asked, that's end of story.//

very very variable quality answers here - the above is correct
some of the others are worse than useless crip

you may feel the need to go to CAB and ask them
no not a lawyers - you have to pay

the law is pretty straight forward

( and doesnt depend on what reductions mrs snoggins is doing or may be doing down the road and DON'T say you were misled say instead of misled you knew what the contract was and kept to it and it doestn depend on what their lit or website says - THEY have to prove you read it, and all the rest ) )

[sirlearie]

thank you all.
this seems to support my view that I paid the presented bill in good faith .
if they gave a discount then that is their " error " .
we'll see what happens !