Crosswords0 min ago
What Are My Rights?
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Bought integrated fridge freezer three months ago from so called reputable local white goods company.. Their young delivery guys tried but couldnt fit the integrated doors back on, they said the hinges were old and broken although previous fridge freezer was fine and everything fitted. We felt at the time that they just couldn't be bothered. So we found a local carpenter who said the hinges were fine and he fitted the integrated doors on perfectly and we paid him separately to the white goods company. Now three months later the freezer is too cold on low setting, food rock solid and really freezing over. Company said because they didnt fit the integrated doors back on, I have to ring manufacturer as doors could have been fitted incorrectly. Everything worked fine for two and half months, doors are tight. Can they wash their hands of this problem, what are my rights? They agree fridge freezer still under guarantee, but won't come round to see the problem.
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For more on marking an answer as the "Best Answer", please visit our FAQ.If something goes wrong with an item within 6 months of purchase there's an automatic assumption that the fault must be due to an 'inherent fault' (i.e. something which was wrong with the product at the time of purchase, such as the use of poor-quality materials or poor workmanship). That obliges the retailer to provide a repair or replacement:
http:// europa. eu/your europe/ citizen s/consu mers/sh opping/ guarant ees/ind ex_en.h tm
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Chris, the guy in the shop says because his company didnt put the integrated outer door on the freezer, it could have been put on incorrectly by our independent carpenter, so he just doesnt want to come back and look at it. Can he do this? Seems he is just passing the buck and making me ring the manufacturer.