News4 mins ago
False Advertising By Very.co.uk ??
36 Answers
I've held off posting about this (in the hope that the company would at least engage sensibly with me), but it seems that they are determined to be incomprehensible on the phone, unreachable by normal email and then rudely dismissive when I eventually used a webchat to get through to them - simply not understanding that there was even a problem.
So - essentially the problem is that very.co.uk listed some cameras with a big banner saying CASHBACK - not just the one I was interested in, but several others as well.
The actual text on the page listing for the one that caught my interest included an offer from Panasonic of £200 cashback if the camera was bought within specified dates.
Being a cautious chap, I even rang the Very CS line to check that the offer was still valid - it has been going for a while - they confirmed that it was. I also (fortunately) took a screenshot of the listing page at that point.
So I bought the camera - and tried to register for my £200 - only for Panasonic to tell me that the offer closed on 30th January - I have an email from them confirming this.
So - I'm £200 out of pocket and Very won't talk to me (at least not in any sensible way). What they have done is change the listing of the item to remove the cashback offer - hence their dismissive reply to my webchat complaint.
Is there anything sensible I can do - or do I just parcel the whole thing up and send it back for a refund (without the cashback it's way overpriced) ??
Cheers
Dave x
So - essentially the problem is that very.co.uk listed some cameras with a big banner saying CASHBACK - not just the one I was interested in, but several others as well.
The actual text on the page listing for the one that caught my interest included an offer from Panasonic of £200 cashback if the camera was bought within specified dates.
Being a cautious chap, I even rang the Very CS line to check that the offer was still valid - it has been going for a while - they confirmed that it was. I also (fortunately) took a screenshot of the listing page at that point.
So I bought the camera - and tried to register for my £200 - only for Panasonic to tell me that the offer closed on 30th January - I have an email from them confirming this.
So - I'm £200 out of pocket and Very won't talk to me (at least not in any sensible way). What they have done is change the listing of the item to remove the cashback offer - hence their dismissive reply to my webchat complaint.
Is there anything sensible I can do - or do I just parcel the whole thing up and send it back for a refund (without the cashback it's way overpriced) ??
Cheers
Dave x
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The key advice was to engage with Very's twitter team - and then talk to them offline via a webchat. The guy I spoke to was charming, intelligent and really understood the problem - a first for this particular company.
I didn't get the whole £200 (I think they'd probably have been losing money on the camera at that price), but settled for £100 plus a 50% discount on some other bits & bobs I will need.
Add to that the free 5 Year warranty that Panasonic are now offering and it hasn't ended too badly.
Time to unbox the camera and get snapping
sunny dave xx
The key advice was to engage with Very's twitter team - and then talk to them offline via a webchat. The guy I spoke to was charming, intelligent and really understood the problem - a first for this particular company.
I didn't get the whole £200 (I think they'd probably have been losing money on the camera at that price), but settled for £100 plus a 50% discount on some other bits & bobs I will need.
Add to that the free 5 Year warranty that Panasonic are now offering and it hasn't ended too badly.
Time to unbox the camera and get snapping
sunny dave xx