Refund Problem

[rsvp]

Morning all - haven't visited for a while so Hi and hope everyone is well. I need some help please. Trying to send a small box of personal items to my son in SA. Did this years ago and it went without a hitch so contacted the same company. This time I had to pay a deposit before opening an account (non-refundable) - had huge amounts of problems with the on line forms the most concerning of which was I had to enter my passport details together with fictitious travel details suggesting I was going to SA. The custom clearance form together with all other information required me to sign as being true information. Clearly they aren't so after many, many calls and emails I wanted to cancel. Had I known I had to put false information on the form I wouldn't have paid a deposit but this information wasn't available at the time of booking. Now they are refusing to return my deposit - I understand they are entitled to retain a portion as they delivered the box and packaging to me. Any help gratefully received - thank you

[bednobs]

would help if you said which firm

[teacake44]

This time I had to pay deposit before opening an account ( none refundable) not to sure I understand. did you know, or not it was not refundable?

[rsvp]

Don't see that naming the firm will alter any answers and would prefer not to identify them and regarding the deposit, if I had known I had to input false information to complete the transaction I wouldn't have gone ahead, this information only came to light later.

[bednobs]

ok i was thinking that if you said the firm, people could look at the terms and conditions for you to see if there was a get out. As i cant do that i can only go by what you say which is "non-refundable" which seems pretty clear to me

[TonyV]

Don't understand why you provided false information

[teacake44]

Really don't get all this just to send a boxed item. but adding fictitious travel details/ and signing to be true is really a road to confusion and problems. But may be I'm just not up to speed.

[bobbinwales]

I agree with teacake!. Long time since a last said that

[rsvp]

Tony V - maybe I wasn't clear enough in my explanation - it was only towards the end of the form filling that I was asked to fill in my passport details and travelling itinerary in order to finalise the transaction. As I have no intention of travelling to SA this would be false information but in a telephone conversation I was told 'that's how it's done'. I am unhappy at signing what I consider to be a legal document stating I intend to visit SA on such and such a date when I have no intention of doing so. I wasn't aware of this until after I'd paid the deposit and was issued with the forms.

[teacake44]

Now don't be sarky bobbs, or I'll have a huff a leave AB :0)

[THECORBYLOON]

Naming the folk involved will help prevent others falling into the same trap but if you'd prefer not to, that's up to you.

[THECORBYLOON]

I don't understand why you had to give travel details in order to post something to South Africa.

Did they give any reasons for having to do that?

[rsvp]

and thanks Bednobs for the reply - the T&C's do say non-refundable, I've acknowledged that but as I wasn't made aware of the need to input incorrect data then sign as it being the truth I was looking for suggestions on how to proceed - have already notifified the company on several occasions of my reluctance to sign.

[New Judge]

Had you actually paid before you were asked to enter the bogus information?

[bednobs]

trading standards? are they a uk company?

[rsvp]

The Corby Loon - they say that's what they need for the port Authorities in SA. Other companies I looked at want my son's details and I get that cos he's receiving the good.

[rsvp]

New judge.....yes
and Bedknobs will look into your suggestions , thank you

[rsvp]

and they are a UK company

[teacake44]

RSVP. understand that people may say to you, ( this is the way its done) but to me anyone asking you to apply false details of any kind is just not right, and can't be right, and you shouldn't ever do it. Are you sure you've not been scammed by a false on line site, not the one you thought it was. ?

[THECORBYLOON]

Are they suggesting folk in South Africa never have items sent to them from abroad without the sender visiting them?

[TonyV]

I doubt the telephone conversation was with anyone official