refunds

[pudding4rice]

hi guys wonder if anyone can help me i had a cage made for my car and paid �40 to have it sent to me when it came it was the wrong size so i paid�30 to send it back the guy says he will sort it but should i ask for the �30 i paid to send it back or is that being cheeky so far its cost �440 any views

[CheekyChops]

It depends really. Was it the wrong size because you didn't measure it properly/ordered the wrong size or because the guy made it wrong?

If it was your error then I wouldn't try and claim the postage. If it was his error then I would, definately!

[Buenchico]

If you provided accurate measurements and instructions, you should not be left out of pocket when the vendor has to fix something which was his fault in the first place. So yes, you should demand that he refunds the �30.

However, if the vendor manufactured the cage to your specifications (i.e. there was no error on his part) then he's doing you a favour by making alterations free of charge (and even more so if he's not charging you for the additional carriage he'll have to pay to return it to you). He's waived his bills for labour and carriage, so it would definitely be 'cheeky' to ask him to pay for your carriage as well!

So, you need to decide who was to blame for the cage not fitting properly. If it was the vendor, demand a refund of your �30. If it was you, say nothing or he might send you a bill for his additional working time and/or the second lot of carriage charges.

Chris

[pudding4rice]

i'm stil confused i asked for a cage for my senic and he said he already had plans for that model then he said i'd told him wrong model so i sent a photo and it was the same model as he had plans for but said there must be 2 drifferent sizes in that model i thought a model was a model hes been ok about it which is why i'm unsure about asking for the money ( how many times can you write model in a sentence)

[Buenchico]

It sounds as if the guy complied with your original set of instructions, to the best of his ability. Neither of you were really at fault - it was just genuine confusion because of the way Renault design their cars. In which case, it seems reasonable that you should share the burden of the extra costs. You've paid the carriage one way but he'll be paying it to return the cage to you. Given that he's also providing additional labour, presumably free of charge, it would seem unreasonable to press him to pay your carriage charges.

Chris

[mirela]

if they responsible for the wrong size, they should refund the money back to you.