Hi
I take your Fiance doesnt work for this firm anymore? If he does, then filing a small claim may not be the best career move???
If you wish to pursue this legally then your F needs to write an official letter to the MD of this firm stating they have 14 days to reimburse you for the items they negligently lost. ( enclose reciepts etc)
Explain that you made a verbal agreement with the boss for the bag and it's contents to be sent to you, ( with you paying for the postage) and this agreement has been broken by an employee of his company.
Explain that you will file the necessary forms with the County Courts and initiate a small claims proceeding if they to act within the 14 day period.
That should do the trick
J