Warehouse owe me money - how do I get it?

[nickyt75]

I ordered 2 dresses from Warehouse's online service. Only 1 turned up in the package, but the despatch note said 2. I never signed for the package, it was just shoved through my letterbox. I didn't like the 1 dress and had seen the other in the shop since ordering, so knew I wouldn't have wanted it even if it was there. I returned the 1 dress, saying on the note that only 1 had arrived. They have now credited my a/c with �40 but still owe me �44.95 for the other one. I have emailed their customer care address twice now this week and have received no reply. How do I prove that I didn't receive 2 dresses??

[Rollo]

You don't have to prove that. They have to show that you did receive two items - and they can't.

If you paid with a credit card try make a claim from the card company.

[nickyt75]

Thank you Rollo, never thought of that. I'm pretty sure it was on my credit card.

[CheekyChops]

You are only covered by your credit card if the goods were over �100, which they weren't.

[Ethel]

Some credit card companies offer extra protection as part of its terms and conditions

[Rollo]

Indeed, Ethel is right.

[gina32]

phone tem customer service number is 08701228813 opening hours 9-5.30