Broken hoover

[cris r]

My mother bought a small hoover from sainsburys. After using it twice it packed in. when she went back to the shop to complain customer service told her as she did not have the reciept they could not do any thing is this right

[Buenchico]

No, it's wrong.

A customer's statutory rights remain unaffected by the absence of a receipt. (Although, of course, it always simplifies matters to present one).

Hassle the store manager and, if necessary, take it up with their HQ:
Sainsbury's Supermarkets Ltd
33 Holborn
London
EC1N 2HT
0800 636262

I bought a laminator that packed up after a couple of months. I'd lost the receipt but I still took it back to the store and demanded a replacement. I was asked for the receipt but I pointed out that the law did not require me to present one. I got my replacement. The name of that store? J. Sainsbury ;-)

Chris

[pink-kittens]

Credit/debit card statment will prove where your mother bought it from - think this is how lots of stores are getting aorund giving refunds on faulty goods by saying 'no receipt you cant prove it came from Sainsbury'

[cris r]

Thanks for the replies will look into it. I only found out about it when my mother came to stay. It makes my blood boil. I work in retail myself and we have no problem replacing any item that is broken receipt or not Thanks againXx

[sandmaster]

Without a receipt you will need to prove where you bought the item and when.

[Lawteacher]

You do not need a receipt, all you actually need is proof of purchase so your mother should check her bank statement for debit card purchases or check her card statement.

Cash purchases, of course ,are more difficult to trace. However, in the real world, I would be very surprised if the Store Manager failed to replace the item, purely as a good-will gesture.

If the item is not fit for purpose, it shouldn't really matter where the particular machine was bought from because the vendor will take up the issue with their supplier and this chain of events will be repeated back to the manufacturer, who, ultimately has produced an unsatisfactory product.