02

[jaycee401]

does anybody know where i may stand, i 02 have been debiting my bank account with payments which were for an old contract I took out with them nearly 3 yrs ago, which I cancelled when it was up after 18 months which i then took a new contract out for a different phone and number. I no longer have any contract with 02 but i noticed on my bank statements that they were still debiting the account, i have emailed them and it has now come to light that the payments were for the old phone, and they are saying that because i did not cancel the contract as a goodwill gesture they will now cancel it at once if i want them too, but they cannot give me a refund, i have emailed them back and told them to recancel and to credit my bank account with all the payments they have taken since this contract expired. i have phoned my old telephone number and it went to somebodys answerphone on orange. I no im stupid for not noticing this before but 3 of us had an o2 account being paid out of same bank account, do you think i have any chance of a refund, added up its a lot of money.

[tamborine]

No more than theft by 02! Prosecute them!

02 = criminal charge! ;)

[ummmm]

Stamp your feet big time and don't let it go. You've paid for a service you haven't received and your only mistake is not checking your bank statements properly, but why should you? You should be confident that they will follow your instruction and cancel your contract.

[magicmerlin]

Do you have copies of any notification to cancel contract, if so, send copies to O2. You could also ask them if they can confirm that your old number did not have any calls made or received during time after contract should have been terminated. You say that after the 18 months you took a new contract with different phone and number, was this with O2? If so you could tie this in with lack of calls etc on old number.

[jaycee401]

thanks very much for replies, i cancelled the contract on the phone with them when i took out another contract for a better phone with a different number, which was with 02. your right magicmerlin im sure if they look back they will see this number has never been used since i had my new phone and number with them.