Problem with I-phone received but not ordered

[scraggy55]

My son was sent an I-phone he did not order. We phoned them and told them we did not order it. This alone is a bit of a worry as it was addressed exactly and had proper name, address and postcode on it. How on earth did that happen. We were asked to return it and because I did not see why we should pay for special postage as it was their mistake, we sent it normal post back to them. Surprise, surprise they say it never got back to them. Now they are threatening us with Bailiffs and some company (which I presume is the Bailifff company) is calling us constantly saying they will come to the house if some ridiculous amount of money is not paid. Who should we contact regarding this? How can we prevent this Bailiff company actually turning up on the doorstep? We have tried to ring them many times and they never answer. We have spoken to O2 of several occasions and they said there is nothing they can do and that it is in the hands of this other company now. We are really concerned. Help!

scraggy55 Sun 02/08/09 19:08

scraggy55 Sun 02/08/09 22:25

[Mrs_Pegasus]

You need to contact O2 again and ask them for the paperwork and proof to support the debt, without this they dont have a leg to stand on. Are you getting bills for the monthly line rental? Or is it a PAYG.

[scraggy55]

Thanks for that - we can try, although O2 are very difficult to get hold of as well! I am not sure if we even know whether it was a contract phone or a PAYG. We sent it back so quickly!

[scraggy55]

With regard to my previous problems the original person who answered me, it is line rental they are charging us for and we do not have the phone. The bill is up to around �1,300.00 now. I will contact all of the people you have all suggested - thanks.

[factor-fiction]

I sympathise because something similar happened to me, except the item also appeared on my credit card. I think the scam was either someone was planning on intercepting it, or that the person who had ordered it had done so through a cashback website such as quidco and was earning a large cashback.

�1300 line rental? How long a period does that cover?

I know it's too late now, but with hindsight it's a good idea to agree on postage arrangements when they ask you to return something. You could even have asked them to collect.

[Twenty20]

First of all I'd be asking your son some serious questions! Not many companies will send out an iphone without some form of request or agreement. Ask to see the agreement.

Secondly, I wouldn't have paid money to send it back. Let them come and collect it.

For actual bailiffs to turn up at your door the people demanding payment would have to have a Court Order which you would know about in advance. No judge is going to award them anything - unless your son did actually order the phone and they could show this.

[scraggy55]

Thanks all. We have now managed to speak to someone at O2 who states that they are very sorry and they are sorting it out for us. Still keep getting letters from company called Credit Solutions - (the Bailiff company). My son tried to speak to them and they were so rude to him! I guess thats how these people work. He definitely did not order the phone as he had a perfectly good (expensive one) already and he is not the sort of son to tell me porkies! He was as surprised as anyone - and agreed with O2 immediately on receiving it, that it must have been a fraudulent transaction. Cheers all, hopefully this will be sorted in the next couple of weeks.