problem with virgin media instalation

[dmax]

i got virgin media installed yesterday, i took out the basic package plus internet and phone for £25 a mth, problem is they only installed the tv, ive no internet or phone line on so what i want to kinow is, can i dispute paying for this untill it is installed correctly ie internet phone and tv as a package, i cant even phone them on my mobile as yesterday it cost me a full £ 8 and finished my credit off from my top up so cant phone them again. what should i do about this?

[Nosha123]

oh lord I dont know.. They advertise on the radio yesterday as switching broadband would cause no problems and there would be no 'down time'....
I can imagine they would be very helpful when you do get hold of them...
Do you know someone who could email Virgin with your acc number and a contact number so they can call you maybe??

[pink-kittens]

can you use a neighbours phone? After all the call would be free using 150/151

[northernmonkey]

Well, I think that the £25 payment is required before your installation date is arranged. Therefore, if you was to dispute the £25 then I think that you will only experience a longer delay. From what you have already said, I am presuming that you have not been given a date for the broadband or phone to be installed? If this is the case, then you need to
a - Find someone you know who is a v.media customer and use there phoneline to ring customer services (because it is free) and sort the issue out
b - Top up again and ring on your mobile, then maybe attempt to get the cost of credit used, reimbursed. Possibly the amount could be credited to your account.

[pink-kittens]

Virgin don't require a payment once the system is installed - bills are paid monthly in debit
The £25 per month is how much the monthly charge is, not a charge of xx for the installation

[northernmonkey]

No, but I think what dmax's overall question is -

Virgin media have only installed 1/3 service's - Cable TV -.

Broadband and Phone line are still yet to be connected. Until they are installed / fully working, can I NOT pay the monthly service fee (£25) and when contacted as to why I haven't paid, dispute the payment due to not being in full receipt of services?

I think that is the best way I can explain the question overall....

[chas2008]

if its any help my daughter has been with them for a couple of years , over that time she has had loads of issues but they do refunds for the inconvenience quite readily, she had no end of months rental free
From what i can remember theres an 'i want to leave option' when ringing, they tend to jump when ringing this number, and i believe it may be a freephone number (not 100% sure though)

[northernmonkey]

I myself have been a v/media customer for a number of years, since it was NTL. I said that I wish to leave V/Media as Sky can give me a better service. I then was given,
Unlimited anytime calls to 01,02,03 numbers
Medium TV package
10MB Broadband
for £19.99 a month.

Have paid this for about 18 months now.

[dmax]

thanx guys its sorted,